Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Superior telephone etiquette with the ability to maintain customer satisfaction and retention. Flexible and hardworking in deadline-driven environments.
Exceptional communication skills
Strong client relations
Training development aptitude
Creative problem solver
MS Windows proficient
Procurement Program Coordinator02/2012 to 10/2013 IVIS PSC – SAN ANTONIO,
Reviewed, evaluate, and approve specifications for issuing and awarding bids.
Located vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.
Conduct market research on all items.
Prepared and processed requisitions and purchase orders for supplies and equipment.
Determined alternatives analyses Developed and implemented purchasing and contract management instructions, policies and procedures.
Managed Unauthorized Commitment Program for medical procurement contracts; independently establish payment estimates, documented completion dates, interpreted liquidated damages and reviewed contract modifications for payment.
Managed procurement sources such as General Services Administration and commercial sources.
Validated the coding structures of completed Contract Actions Reports for pre/post negotiation position and Contract Award documentation * Assisted Contracting Officer representatives in preparation of solicitation packages, insuring mandatory sources were selected in accordance with the law and governing regulations.
Determined methods of procurement for medical supplies, equipment and staffing; maintaining interest in accordance with procurement giving consideration to urgency of need, nature of the items or service required, and availability, extent of competitive interest, and procurement laws or relations totaling more that $80,00 in contractual services.
Obtained pricing information, terms, and procurement conditions for representatives of contractors and negotiates agreements.
HR Labor Specialist07/2010 to 02/2012 J.M. WALLER/RABA-KISTNER LLC – SAN ANTONIO,
Called or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.
Identify alternatives to proposals of unions, employees, companies, or government agencies.
Mediated discussions between employer and employee representatives in attempt to reconcile differences.
Reviewed employer practices or employee data to ensure compliance with contracts on matters such as wages, hours, or conditions of employment.
Provided support to the U.S Army Corp of Engineers Fort Sam Houston, TX for Base Realignment and Closure construction projects, and other organizations.
Providing administrative expertise and support within both strategic and operational capacities.
Partner with management teams to implement essential organizational strategies on planning and organize workload, work schedules by implementing policies, processes, procedure to manage automated systems which added extra dimension for $3M payroll review and benefits for contractors.
As a result, this improved accuracy and accountability for Civilians and Contractors were 100% accounted * Receive, review, verify and process payroll records documentation and related audited paperwork for completeness accuracy and conformance with the Federal Acquisition Regulation policies and procedures; improved operation plans by 80% on San Antonio Military Medical Center North.
Complete payroll reports and written correspondence coordinate with organizational representatives to resolve discrepancies.
Improved the accountability of payroll accurately, accounting for personnel on the ground to include 3,035 contractors during swing space and temporary parking Brooke Army Medical Center.
Ensure productive relationships, compliance with policies and procedures, pattern with management teams on providing information to Contractors for resolution of payroll problems and ensure information is submitted timely for contract compliance.
Admin Manager12/2005 to 07/2011 ADT SECURITY SERVICE INC – VA
Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
Hired employees and processed hiring-related paperwork.
Schedule or conduct new employee orientations.
Conducted exit interviews and ensure that necessary employment termination paperwork is completed.
Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
Human Resources Liaison served as an interface in some or all of the following functional areas