Procurement Buyer Logistics resume example with 17+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Empathetic, experienced customer service and account management professional with 17 years of experience committed to building trust and rapport to maintain customer loyalty. Self-motivated leader with proven ability to multitask and communicate effectively across multiple communication sources. Personal commitment to increase industry knowledge to grow company's success and provide timely solutions for issues. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Accomplishments
O-I 2015 3PL of the Year Award for Logistics Excellence for operational achievements in proactive decision-making, problem solving, and customer satisfaction
Strive Logistics 2012 Breakout Year Award for outstanding performance in business development and team building
Skills
Teamwork and Collaboration
Verbal and Written Communication
Client Support and Account Management
Complex Problem Solving and Proactive Decision Making
Proficient in Microsoft Office, Salesforce, Tableau
Customer Service
Business Development
Negotiation and Conflict Resolution
Experience
03/2022 to CurrentProcurement Buyer - LogisticsBass Pro Shops | Nashville, TN,
Apply well-developed communication, interpersonal and collaboration skills to build effective working relationships with incumbent and new transportation partners.
Mitigate logistics deficiencies, resolve shortages and track missed or late deliveries while scheduling and expediting high-priority customers.
Negotiate favorable terms, volume discounts and long-term contracts with suppliers for procurement of transportation services.
Collaborate effectively in cross-functional team-oriented environment.
Develop strong rapport through effective client needs assessment and commitment to top satisfaction levels.
Work closely with logistics category manager to source the highest quality transportation providers and services at the best price using a range of tools including tendering.
Research competitors and source new vendors.
01/2010 to 03/2022Senior Team LeadXpo Logistics Inc. | Fontana, CA,
Train and mentor new hires in operations and customer management with proven abilities analyzing customer trends to anticipate capacity needs for future procurement requirements
Provide specialized customer service via multiple communication channels with existing and new clients to resolve problems, grow business and find solutions
Manage logistics services for Truckload (Dry Van/Refrigerated), Intermodal and LTL Transportation
Manage carrier capacity, commitments, service levels and rate negotiations with transportation providers to ensure market profitability
Partner with accounting team to assist with aging reports, balance due invoices and payment status
Responsible for over $8 million in sales annually for multiple partners and business units in addition to daily operational tasks, procuring transportation costs and learning a variety of TMS platforms
Capture and record important operational and accounting data sets with Excel using shortcuts, pivots and formula functions to organize and maintain aging, KPIs, and tracking reports
Lead trainer for the customer service and operations team; focus areas include time management, customer service, problem solving and proactive decision-making
Collaborate with team to improve functionality and efficiency of in house TMS system, LoadRunner, leading to streamlined day to day processes, EDI compliance and enhanced user effectiveness
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Leveraged CRM system to manage sales activities and track sales performance.
Presented products and services to prospective and existing customers to meet client needs.
Developed key customer relationships to increase sales.
Used CRM database to track referral and appointment data.
08/XXX to 01/2010Inside Sales AssociateGensler | Phoenix, AZ,
Supported 6 nationwide sales associates through order management, data and product information collection, inventory analysis, and day-to-day customer service support to all accounts
Enabled launch for a third party warehouse including import, domestic and cross-docking programs
Streamlined operations through the cross-docking program to provide exemplary LTL service for 3 major nationwide customers in addition to multiple smaller local accounts
Entered domestically shipped orders, maintained back order statuses, provided accurate tracking information to customers, and analyzed freight costs to provide the most cost effective logistical options
Researched return and credit trends to troubleshoot issues and cut back on unnecessary cost for replacements and return freight charges.
07/2005 to 07/XXXOffice ManagerMarshall Associates, Inc | City, STATE,
Inside sales and business development functions including new product set up, key account management, customer relationship maintenance, order fulfillment, and outside sales support to five major vendors
Developed and maintained logging processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objective of the company
Provided comprehensive support for three executive level staff and customer specific urgent needs, including aid to contract a sales account at a major Midwest retailer
Conducted product information meetings with buyers and planners to maintain business flow for a nationwide top selling toy retailer.
Education and Training
Expected in 05/2004Bachelor of Arts | Spanish and Communication ManagementUniversity of Dayton, Dayton, OH, GPA:
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