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Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating my peers, to manage processes effectively. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Experienced Returns Processor with over 3 years of experience in returns for a Fullfillment center . Excellent reputation for resolving problems and improving customer satisfaction.
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- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Developed and executed plans to monitor standard process adherence.
- Supervised manufacturing process of returned Products.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Tracked and analyzed reports to determine needed improvements.
- Used Chime- Software to model data and forecast trends.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Developed and executed plans to monitor standard process adherence.
- Supervised manufacturing process of returned Products.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Tracked and analyzed reports to determine needed improvements.
- Used Chime- Software to model data and forecast trends.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with special services, account updates and promotional options.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Increased sales by offering advice on purchases and promoting additional products.
- Counted cash in register drawer at beginning and end of shift.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Stocked aircraft cabins with necessary equipment and supplies such as [Type] and [Type].
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircrafts to collection areas safely and quickly.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Used hand-held scanners and physical logs to accurately track item movements.
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
- Navigated straightest route to reduce mileage on company trucks and speed up delivery.
- Moved furniture and boxes using utility dolly and truck ramp.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Palo Verde High School - Las Vegas, NV
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Resume Overview
School Attended
- Palo Verde High School
Job Titles Held:
- Process Associate
- Cashier
- Associate Cashier
- Ramp Agent
Degrees
- High School Diploma
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