Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Resolved resident complaints and maintained accurate records of action taken.
Greeted, pre-qualified and followed up with prospective tenants.
Conducted apartment tours, answered questions and highlighted selling features and benefits of the property.
Collected rent from residents, application fees and deposits and kept accurate record of all financial transactions.
Coordinated move-ins and move-outs
Assisted with office organization and maintained organized resident file.
Wrote work order requests and followed-up with residents.
Located and contacted debtors to inquire of their payment status.
Negotiated payoff or payment plans.
Handled questions or complaints.
Investigated and resolve discrepancies.
Created trust relationships with debtors when possible to avoid future issues. Updated account status and database regularly.
Alerted superiors of debtors unwilling or unable to pay when necessary.
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