Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Driver's license
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Proficient in cash management
  • Credit card processing
  • Multi-line phone talent
  • Strong client relations
  • MS Windows proficient
  • Account Management, Sales
  • Auditing, Phone
  • Banking
  • Cash management
  • Credit
  • CRM
  • Client relations
  • Excellent customer service
  • Data Entry
  • Database
  • Documentation
  • Inventory Management
  • Notes
  • Meetings
  • Powerpoint
  • MS Windows
  • Reporting
  • Research
  • Automated dialer experience
  • Skip tracing
  • Team collaboration
  • Friendly voice
  • Payment management
  • Effective negotiator
  • Investigative research
  • Bill processing
  • Credit and collections
  • Billing dispute resolution
  • Record keeping
  • Property amenities
  • Background checks
  • Issue escalation
  • Application processing
  • Sales and marketing aptitude
  • Client relationship management
Process Associate, 04/2019 - Current
Imperative Execution Inc. Nashville, TN,
  • Receive and respond to inbound customer calls/chats; gather and verify required information.
  • Comprehend customer requests, for product or services.
  • Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes.
  • Ensure proper security procedures are followed on all e-commerce customer interactions.
  • Deliver exceptional service to our high value customers by providing best-in-class service and solutions to grow customer relationships.
  • Act as subject matter expert for product knowledge.
  • Provide excellent customer service and provide answers to customer questions within set standards.
  • Responsible for ensuring adherence to all operations and compliance procedures.
  • Assist in tracking, compiling, and completing reports as assigned.
  • Demonstrate basic banking knowledge with an emphasis on lending/credit products.
Account Manager, 07/2018 - 03/2019
Phigenics New York, NY,
  • Manages inbound and outbound recovery calls.
  • Performs account level research.
  • Overcame objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities even though the account has charged off.
  • Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e- mail, training, etc) Attend team meetings Update account info and complete appropriate documentation to ensure accurate records.
Leasing Agent, 02/2017 - 07/2018
Amherst Holdings Llc Cuero, TX,

Resolved resident complaints and maintained accurate records of action taken.
Greeted, pre-qualified and followed up with prospective tenants.
Conducted apartment tours, answered questions and highlighted selling features and benefits of the property.
Collected rent from residents, application fees and deposits and kept accurate record of all financial transactions.
Coordinated move-ins and move-outs
Assisted with office organization and maintained organized resident file.
Wrote work order requests and followed-up with residents.

  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Conducted background checks on applicants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Maintained accurate records of all correspondence with and from tenants.
  • Contacted and followed up with tenants on renewal notices.
Collector, 04/2014 - 02/2017
First Tech Credit Union N/A, NC,

Located and contacted debtors to inquire of their payment status.
Negotiated payoff or payment plans.
Handled questions or complaints.
Investigated and resolve discrepancies.
Created trust relationships with debtors when possible to avoid future issues. Updated account status and database regularly.
Alerted superiors of debtors unwilling or unable to pay when necessary.

  • Achieved production goals by training new employees and incentivizing team members.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Evaluated customer accounts to determine adherence to repayment schedules.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Updated accounts and credit reports to reflect recent changes.
Education and Training
Associate of Applied Science: Business in management, Expected in 2015
Collin College - Plano, TX
Activities and Honors
Willing to relocate: Anywhere
Additional Information
  • XXXXXX3XXX , Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Collin College

Job Titles Held:

  • Process Associate
  • Account Manager
  • Leasing Agent
  • Collector


  • Associate of Applied Science

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