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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.

Skills
  • Customer service
  • Problem resolution
  • Planning
  • Active listening
  • Training & Development
  • People skills
  • Improvement plan knowledge
  • Ability to analyze reports
Experience
01/2018 to 07/2021
Process Associate Infosys Ltd Marlborough, MA,
  • To respond to the issues reported by customer predominantly through Chat/Email.
  • Check to ensure that appropriate changes were made to resolve customer's problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Being trained in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Track and follow-up all customer requests in a timely manner.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Advised and assisted new team members to support understanding of changes and implementation of streamlined processes.
05/2016 to 12/2017
Process Consultant Country Meadows Retirement Communities York, PA,
  • Collect medical histories and general health and life style information from patients.
  • Maintain accurate case histories of patients.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Post medical insurance billings.
  • Checking co-insurance, co-pay and deductible as per the patients plan using various applications.
  • Accurately evaluate, regulate and pass judgement of claims in a timely manner.
06/2013 to 05/2016
Administrative Officer Aga Khan Youth And Sports Board City, STATE,
  • Aga Khan Youth and Sports Board for Southern, Compare data with source documents, or re-enter data in verification format to detect errors.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Worked professionally to handle all client, vendor and public guest requirements.
09/2012 to 07/2013
Receptionist Sri Vinayaka Electronics City, STATE,
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Reviewed and updated account information in company computer system.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Secured items and packages for transport to alleviate damage.
  • Performed inventory counts and ordered materials.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Education and Training
Expected in 06/2016
Bachelor of Commerce: Commerce
Osmania University - India,
GPA:
Expected in 03/2013
Board of Intermediate Education :
St. Francis Xaviers Junior College - India,
GPA:
Expected in 03/2010
Secondary School:
St. Paul's High School - India,
GPA:
Additional Information
  • Awards , Achieved 1st prize for a new Innovative product launch idea Achieved 3rd prize for digital greeting card design competition Quality Star of the month for three consecutive months Resolved 95% of customer enquiries and complaints (customer service role)
Languages
English:
Full Professional
Negotiated:
Hindi:
Full Professional
Negotiated:
Accomplishments
  • Recognized as Employee of the 3 consecutive months for outstanding performance and team contributions.
  • Quality star of the month for 3 consecutive months for achieving 100% score in Quality and compliance parameters.
  • Resolved 95% of the customer enquiries and complaints
  • Rewarded 1st prize for a new innovation product launch idea in under-graduate degree program.
  • Rewarded 3rd prize for digital greeting card design competition in under-graduate degree program.

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Resume Overview

School Attended

  • Osmania University
  • St. Francis Xaviers Junior College
  • St. Paul's High School

Job Titles Held:

  • Process Associate
  • Process Consultant
  • Administrative Officer
  • Receptionist

Degrees

  • Bachelor of Commerce
  • Board of Intermediate Education
  • Secondary School

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