Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Smartsheet
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Oracle Service Cloud
  • Concur Travel/Certify Wallet
  • UPS CampusShip
  • Rater Management
  • ONE (Online Network for Evaluation)
  • SeNT (Serial Number Tracking)
Work History
08/2019 to Current
Process Administrator Associate Bridgestone Corporation Chattanooga, TN,
  • Collaborate directly with key stakeholders including but not limited to Program Operations, ALTRD, and the College Board.
  • Review and update master project plan schedule.
  • Experienced in creating and maintaining many different Smartsheet workspaces and documents as a licensed user.
  • Manage the end to end invitation selection process for all 32 AP subjects.
  • Initiated the redesign and ongoing review of the selection list template to incorporate all appropriate data after scoring migrated to ONE.
  • Initiated the creation of a new performance statistics report for Art & Design.
  • Train and provide support to all AP Subject Coordinators relating to invitations, scheduling, and other pre and post-Reading processes.
  • Create, maintain, and/or update numerous content specific lists for the College Board relating to prioritized selections.
  • Identify best practices and opportunities for standardization.
  • Review, develop, streamline and standardize processes for internal and external use.
  • Identify and implement process improvements and/or policy changes to meet objectives for on-time, complete, accurate and cost-effective constructed response scoring.
  • Draft, update, and proof several standard operating procedure documents, user guides, and process maps.
  • Continuous process improvement via SCRUM methodology.
  • Collect accurate, timely data for monitoring production and financial performance.
  • Analyze data and create numerous post-AP Reading reports for the College Board.
01/2013 to 08/2019
Process Coordinator Educational Testing Service Inc. City, STATE,
  • Plan and coordinate a variety of day to day administrative processes and activities to support the delivery of constructed response scoring for Praxis, GACE, and Advanced Placement.
  • Responsible for scheduling and monitoring scoring to enable on-time score reporting and meet Service Level Agreements.
  • Collect scoring session data and provide summary reports to demonstrate adherence to scoring standards.
  • Analyze necessary scoring data in order to successfully plan, organize, and execute monthly scoring sessions.
  • Execute and update project plans for assigned exams.
  • Manage a scoring pool of over 3,500 raters for multiple programs.
  • Monitor Rater scoring activity and time in an effort to reduce cost and approve payroll accurately.
  • Collaborate across divisional teams to maintain quality training materials for scoring leadership and raters.
  • Maintain, update, and proof standard operating procedure documents and process maps.
  • Respond to customer and client inquiries according to established standards through inbound/outbound phone calls and emails.
  • Utilize unique project plans and business requirements established by clients to successfully deliver AP Online Distributed Scoring year to year.
  • Experience with business travel and expense report creation within Concur Travel/Certify Wallet.
08/2009 to 12/2012
Senior Resolutions Specialist Educational Testing Service Inc. City, STATE,
  • Manage a team of peers and agency staff on specific processes activities in order to achieve Service Level Agreements set forth by College Board.
  • Review program reports for quality control of process responsibilities.
  • Effectively train and assist staff in resolving problems with assigned processes.
  • Coordinate process projects on assigned programs by establishing the steps needed to complete the task and developing procedures as needed.
  • Participate in continuous improvement efforts for work flow, systems, or clerical activities.
  • Create, update, and review program standard operating procedures, publications, and correspondence letters.
  • Respond to customer and client inquiries according to established standards through outbound phone calls, emails, and written correspondence.
  • Inbound calls recorded in CRM.
  • Relocated to warehouse for 3 months each year to organize, process, and resolve issues with AP Studio Art portfolios.
  • Collaborated with warehouse staff regarding shipping/receiving of portfolios.
  • Traveled to various out of state field locations to provide onsite resolution support for program related scoring activities.
  • Experience with business travel and expense report creation within Concur Travel.
Expected in
PMP/CAPM Exam Prep Training Course: Project Management
Project Training Institute - Springfield, NJ,

A comprehensive PMP/CAPM certification exam preparation course aligned with the latest edition of PMI's project management body of knowledge (PMBOK 6th ed), provides the 35 hours of project management education that PMI requires to be eligible for the exam

Expected in
Project Management Online Certificate: Project Management
Bucks County Community College - Newtown, PA

A Certificate of Participation and Professional Development Units (PDUs) are awarded upon completion.

Course I: Getting Started, Initiating a Project and Initial Planning

Course II: Scheduling, Monitoring/Controlling and Closing (Post-Implementation)

Expected in
Bachelor of Arts: Humanities
Holy Family University - Philadelphia, PA

Graduated Cum Laude

Dean’s List

Nominated for Who's Who Among Students In American Universities and Colleges

Expected in
Associate of Arts: Humanities And Social Science
Mercer County Community College - Trenton, NJ

Dean’s List

Participated on NJCAA Region XIX Softball Team

Named Region XIX Player of the Year

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Resume Overview

School Attended

  • Project Training Institute
  • Bucks County Community College
  • Holy Family University
  • Mercer County Community College

Job Titles Held:

  • Process Administrator Associate
  • Process Coordinator
  • Senior Resolutions Specialist


  • PMP/CAPM Exam Prep Training Course
  • Project Management Online Certificate
  • Bachelor of Arts
  • Associate of Arts

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