principal payments product manager resume example with 13+ years of experience

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Professional Summary

Diligent Product Manager offering 14 years of success in product roadmap development, market research and data analysis in payments domain with experience of working with leading Acquirer processor and Payment network. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.

  • Research and trend analysis
  • Business planning
  • Product development
  • Market Analysis
  • Payments Processing
  • Problem solving
  • Cross Functional collaboration
  • Operational Functions
The West Bengal University of Technology Kolkata, India, Expected in 08/2007 Bachelor of Computer Applications : Computer Applications - GPA :
Work History
Arisglobal - Principal Payments Product Manager
Bangalore, IN, 04/2020 - Current
  • Assess the performance of and shape the structure and direction of new and existing product lines and lead the development and execution of strategic product plans for key initiatives such as the introduction of new products, product line extensions or product enhancements.
  • Evaluate product performance and identify innovations to address customer needs and improve product performance in the market.
  • Identify sources, monitor, analyze and interpret key product performance metrics including financials, network volumes, other key statistics and internal or external customer feedback trends, then develop and communicate findings and make strategic and tactical recommendations for performance improvements.
  • Define and execute strategic product road-maps to build new products, enhance existing products or improve performance.
  • Collaborate with internal and external stakeholders to develop strategies and methodologies to on-board new partners.
  • Track and understand industry trends, research findings and competitive innovations.
  • Provide business analysis and reporting on a periodic basis.
  • Collaborate with cross functional teams to develop or support sales efforts or go-to-market strategies.
  • Serve as Product Management business lead on cross-functional teams, including internal departments such as Sales, Operations, Legal, Marketing, Finance, Technology in the evaluation, development, management and/or enhancement of assigned products and programs.
  • Assess the current API landscape and evaluate go to market strategy for integrating with emerging payments companies like PayPal, Square, Stripe etc. Pitch new product line/ features to leadership to increase network volume.
Cognizant Technologies Solutions - Infra Technology Specialist
City, STATE, 07/2016 - 03/2020
  • Cards and Payments techno-functional consultant with experience of handling over 130 projects on Digital Wallet, Secure Ecommerce and EMV in Fiserv proprietary Rapid Connect and ISO8583 based applications.
  • Extensive experience of working with Card Associations, Payments Compliance and Product teams for certifying merchants on legacy magnetic stripe as well as innovative digital wallet payment types like Apple Pay, Google Pay, Discover Paybutton, 3D Secure 1.0 and 2.0.
  • Successfully completed more than 30 EMV level 3 certification and implementation for Contact and Contactless, mPOS and Quick chip solutions on VeriFone, PAX, Ingenico and IDTECH devices by utilizing MTIP, D-Pas, Amex and Visa ADVT/CDET test plans.
  • Responsible for implementing new card association offerings like MasterCard Realtime Account Updater, MasterCard Online Refund, Visa Realtime Account Updater, Credential on File, Visa and Discover online refund in Fiserv certification program to enable Gateways and Vendors to test and implement in production.
  • Worked on product enhancement of Fiserv Rapid Connect platform to enhance client experience and incorporate new features and functionalities into the portal to enable vendors and gateways for self-certification.
  • Interpreted key product performance metrics to make recommendations for product performance improvement.
  • Utilized payment technologies, including Digital wallet, 3DS, and PSD2 to track industry trends, research findings and innovations.
  • Utilized data technologies, including Tableau, Teradata and Splunk to make data driven decisions.
  • Utilized Agile Delivery model.
  • Utilized API platforms, including Mulesoft and CA Layer 7.

Cognizant Technology Solutions - Technical Lead
City, STATE, 12/2007 - 06/2016
  • Monitored SLA performance, tracked defects, derived metrics and conducted project closures.
  • Documented project risks and formulated risk mitigation strategy and lessons learned for next change release cycle.
  • Conducted testing with the client as per testing requirements, analyzed test data, and validated settlement file format for qualification checking in Mainframe by running the settlement file through various IBM Mainframe programs.
  • Gathered requirements from Business users and created use case and functional requirement documents.
  • Reviewed designs and technical solutions for backend applications.
  • Managed testing and guided the team through technical issues encountered during implementation.
  • Increased the reliability of major project implementations on Acquirer processor backend systems by providing Quality Assurance resources throughout the acceptance testing cycle and expanded the scope into a Production Change Release Process.
  • Interpreted key product performance metrics to make recommendations for product performance improvements.
  • Utilized payment technologies, including Digital Wallet, 3DS, and PSD2 to track industry trends, research findings, and innovations.
  • Utilized data technologies, including Tableau, Teradata, and Splunk to make data-driven decisions.
  • Utilized Agile delivery model.
  • Utilized API platforms, including MuleSoft and CA Layer 7.

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Resume Overview

School Attended

  • The West Bengal University of Technology

Job Titles Held:

  • Principal Payments Product Manager
  • Infra Technology Specialist
  • Technical Lead


  • Bachelor of Computer Applications

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