With over 20 years of progressive international management experience in diverse industries, I have used my vast cumulative experience to focus on Global Travel Services, Travel Technology, Fleet, Large Charters and Meetings. A results oriented leader with a proven track record of creating travel programs, building and transforming global businesses while driving profitable results. This is based on the critical ability to balance spend reduction with required service levels, risk mitigation and talent optimization. I seek a Senior Level or Business to Business position allowing me to highlight distinct skill sets in Global Travel, Vendor Management, Contract Negotiations, GDS proficiency and Online Booking Tools. AREAS OF EXCELLENCE Global Travel Services Global Travel Program & Project Mgt. Air, Car & Hotel Program Mgt. Travel Policy & Compliance Airline Contract Negotiations Corporate & P-Card Program Mgt. Comprehensive Live and Webinar Training Annual Operational Planning Group Travel & Meetings Training Program Development Large Air Charters Full RFP, RFQ, RFI Mgt. M & A Integration Planning Hotel & Car Rental Contract Negotiation Strategic Supplier Relations Online Booking Tool Implementation Metrics and KPI Reporting, Data Analysis Fleet Management Program and Process Improvement Service Agreement Management Lanyon Hotel RFP Tool
Travel Software and Technology Apollo GDS Very Proficient Sabre GDS Knowledgeable Amadeus GDS Knowledgeable Concur Government Edition (ConcurGov), Trainer Concur Online Booking Tool, Administrator Certified Get There Online Booking Tool, Administrator Certified Travelport Online Booking Tool, Administrator Certified GovTrip Tier III Help Desk Certified, Voucher and Approval Qualified DTS Tier III Help Desk Certified Languages French, German Clearances Public Trust
President & CEO, 11/2009 to Current TRAVEL MANAGEMENT CONSULTING LLC – Reston VA
Travel Management Consulting Firm Current Project Deliver Live Training to Federal Government Employees on the role of the Federal Travel Arranger (FTA), preparing them to support travelers on the online travel system, Concur Government Edition(ConcurGov), and to obtain a good foundational knowledge of federal travel including Policy and Federal Travel Regulations (FTRs) Manage Travel for World Class Track and Field Athletes Provide support to other Travel Management Companies to enhance service areas offered to their clients Deliver meetings management and venue sourcing for clients average 20% savings per contract Successfully managed hotel supplier relationships and group bookings for Clemson Varsity Basketball Team (2009-2010 season) Successfully manage travel program for Scope for Success Youth Mentorship Program United Kingdom.
Responsibilities: Oversee operations for a full service boutique Travel Management Consulting Firm who provides corporate, meeting and leisure travel services to select clientele.
Consult in areas of strategic sourcing, acquisition and globalization of Corporate Travel, Corporate Card , Fleet Management for clients median savings of 5% YOY savings Use consultative approach to implement structured formal corporate travel programs to corporate clientele Service high level Sports Programs including athletes, coaches and agents Consulting with clients in areas of Operations and Logistics Key stakeholder in the movement of large and small corporate personnel groups privately and commercially- air, cruise, etc.
Offer Customized Group Travel including global ground transportation Expedite Visa and Passport Processing.
Work with companies to become CTD and ARC qualified.
Partnered successfully with federal government clients to produce outstanding training delivery.
Strengthened company's business by leading implementation of leading technology.
Worked directly with strategic partners to achieve competitive pricing for clients.
PROGRAM MANAGER, 04/2013 to 03/2015 ENGILITY CORPORATION – Chantilly VA
Company Merger, Position Eliminated.
Partnered successfully with HR, Finance, Compliance and Program Managers to produce a fully functioning Global Travel Program.
Spearheaded cross-functional initiative to achieve stakeholder buy-in for the new Global Travel Program which was implemented within 7 months.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Developed and rolled out new policies.
Exceeded company objectives with reducing Enterprise Corporate Card Program to under 2%.
Increased profits by 60% in one year through contract negotiations and preferred vendor program, rate reduction and increased compliance.
GLOBAL COMMODITY DIRECTOR, 06/2011 to 07/2012 TERADATA – Miamisburg, OH
Lead the initiative to outsource several positions including Travel Management Position to optimize company's financial standing Achieved $5.6 million YOY savings, 5% diversity spend resulting from contract negotiation, policy changes, and traveler behavior Key contributor to the EDW Supplier Spend Analytics Project corporate change management project Fashioned a regional forum to address global challenges with internal customers Implemented CVENT Sourcing and Strategic Meetings Management Tool Globally in 26 countries which lead to over $1M savings in Meeting Spend Initiated the Implementation of a consolidated, centralized global program 42 countries.
Partnered successfully with Finance and HR to produce overall standardized transition processes for expatriate employees relocating overseas.
Spearheaded cross-functional initiative to achieve a single supplier to provide travel services to employees in over 42 countries.
Strengthened company's business by leading implementation of key meetings management and hotel RFP technology.
Worked directly with Diversity Director to increase the use of disadvantaged, minority suppliers.
Developed and rolled out new policies.
Exceeded company objectives with increase of 5% diversity suppliers and overall savings of $5.6 million YOY
Increased profits by 20% in one year by creating a Strategic Meetings Management policy and program.
Global Travel Manager, 12/2008 to 10/2009 SOC LLC International Security Services – Minden, NV
Company acquisition occurred leading to downsize of 60% of Minden based staff Created and matured a global travel program for this full service security management firm providing security services for individuals, domestic facilities, nuclear power plants, military bases and logistic services worldwide.
Additional accountability included P & L, Corporate Card Reconciliations, strategic.
Carmen D Smith sourcing, contract management, emergency evacuation and crisis management, cost analysis, policy compliance, revenue generation, and metrics reporting.
Saved Company 34% in overall cost savings through the implementation of new technology and travel procedures within first month of hire.
Received high accolades for work done to create the ACOTA (Africa Contingency Operations Training & Assistance) Travel program.
Hired and trained a team of travel agents across multiple continents to service over 5000 travelers worldwide.
Deployment Manager, 04/2007 to 09/2008 American Express Global Business Travel – Virtual
Get There Online Booking Tool.
3 month Contract position that was extended to 15 months.
Partnered successfully with large market clients to optimize their online booking tool sites giving travelers the best experience.
ImplementationSpecialist/Technical Trainer, 07/2005 to 11/2006 Omega World Travel Travel Management Company – Fairfax, VA
Conducted Train the Trainer training to clients and Regional Account Managers.
President/Entertainment Manager, 03/2003 to 07/2005 Crockett and Smith Entertainment – North Hollywood, CA
Senior Executive and Principal for $1M boutique entertainment management firm offering strategic leadership to over 50 clients in the Greater Los Angeles area and.
Managed the careers for over 50 clients in the area of film, TV, theater and screenwriting.
Increased profits by 60% in one year through restructure of business lines and increased client based
President/CEO, 07/1989 to 12/2002 CDC Travel – Youngstown, OH
Full Service Travel Agency specializing in VIP, Group and International Travel.
Executive Level Management and Principal in this startup project focused on VIP, Group and International travel.
International Flight Attendant/Interpreter, 03/1988 to 10/1991 Pan American World Airways – Jamaica, NY
Focus was on diplomacy, French and German Languages.
GBTA Global Leadership Professional Program (GLP): 2016 Wharton School of Business, Univ. of Penn -
MBA: University of Phoenix -
Global Management (3.8GPA) Certificate of Completion Public Policy: JFK School of Government, Harvard University - Cambridge, MA
Bachelor of Arts: Political Science, Saint Augustine's University - Raleigh, NC Political Science Awards and Honors Alfred P. Sloan Fellowship in Public Policy Analysis and Management Magna cum Laude
Bachelor of Arts Degree: 3.5GP
ACTE (Association of Corporate Travel Executives) GBTA (Global Business Travel Association) NVBTA (Northern VA Business Travel Association) WINiT (Women In Travel Organization) Committees and Offices Held ACTE, Traveler Centricity Committee April 2014 to present GBTA, Northern VA Chapter Board Member, Director of Membership, Jan 2015 to Dec 2017 term WINiT, Career Mobility and Services Committee, Administrator, July 2014 to present