Strong individual with more than 10 years of experience working in all types of work including the handling of cash and inventory. Bilingual and safety-minded employee with ability to multitask in busy environments. Well-trained in using the computer and customer service.
Skills
Inventory restocking
Company standards
Salesmanship skills
Food preparation techniques
Inventory control
Team building
Effective multi-tasker
Safe food handling
Computer proficiency
Customer service oriented
Cash register operation
Experience
01/2018 to Current
Prepared Foods Team MemberWhole Foods – Park Ridge, IL,
Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Cross-trained in different positions to support team and help meet all customer needs.
Kept all utensils, dishes and glasses clean and ready for customer use.
Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Protected food from spoilage by storing according to safety procedures.
Re-stocked, organized and arranged service and food stations.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Trained new employees each quarter in procedures and policies in order to maximize team performance.
Exchanged returned merchandise for customers quickly and efficiently.
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Translated services for customers to serve spanish-speaking customer needs.
Managed accurate and adequate cash stock and inventory balances.
Unloaded trucks, stocked shelves and carried merchandise out to floor for customers.
Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
Educated customers on product and service offerings.
Processed merchandise returns and exchanges.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Confirmed that appropriate changes were made to resolve customers' problems.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Answered customers' questions and addressed problems and complaints in person and via phone.
Assisted customers with store and product complaints.
06/2015 to 01/2018
CashierAmerican Dining Creations – Columbia, MO,
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answering questions and offering advice.
Drove sales and add-on purchases by promoting specific item options to customers.
Assisted customers with account updates, new service additions and promotional offers.
Trained new team members in cash register operation, stock procedures and customer service.
Increased sales by suggesting specific purchases to customers
Learned roles of other departments to provide coverage and keep store operational.
Assisted Shift manager with completing end-of-day counts and securing funds to prevent loss or theft.
Trained new employees in cashiering procedures, offering assistance in resolving complaints and customer issues.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Served needs of as many as [Number] patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Smoothly processed incoming orders, handling over multi-transactions per day with exceptional accuracy.
Resolved issues regarding customer complaints.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
10/2012 to 05/2015
Crew MemberThe Paradies Shops – Pensacola, FL,
Loaded and unloaded materials by hand or with equipment such flat-carts and U-Boats carts to help team meet work demands.
Upheld high standards of productivity and quality in all areas of operations.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
Accepted and processed payments via credit card and cash worth up to $600 daily.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
Education and Training
Expected in 06/2013
High School Diploma: Westhill High School - Stamford, CT GPA:
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