Skilled manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Skills
Contract development and management
Issue and conflict resolution
Staff development
Project management
Organized
Effective team player
Excellent multi-tasker
Dependable and reliable
Resolution-oriented
Staff training and development
Strong communication skills
High-energy attitude
Courteous demeanor
Store maintenance
Cash handling accuracy
Adaptive team player
Experience
Prepared Foods Team Member, to Whole Foods – Eugene, OR,
Checked signage and pricing to verify accurate displays on counters and in cases.
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Followed recipes and customer request details to prepare high-quality, delicious meals.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Re-stocked, organized and arranged service and food stations.
Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Protected food from spoilage by storing according to safety procedures.
Confirmed that appropriate changes were made to resolve customers' problems.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Assisted customers with store and product complaints.
Built customer confidence by actively listening to concerns and giving appropriate feedback.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Held each team member accountable for achieving brand and performance goals.
Educated customers on product and service offerings.
Line Cook, to Tommy Bahama – Dania Beach, FL,
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
Kept stations stocked and ready for use to maximize productivity.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Marinated food items according to corporate-provided instructions and recipes.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Operated all kitchen equipment safely to avoid injuries.
Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Washed and peeled ingredients to prepare for use in different meals and recipes.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Line Cook, to Tommy Bahama – Daytona Beach, FL,
Marinated food items according to corporate-provided instructions and recipes.
Operated fryers and grills according to instructions to maintain safety and food quality.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Manager, to Chef Point Restaurant & Bar – Colleyville, TX,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Reviewed performance reports and used data to develop continuous improvement initiatives.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Executed new training initiative to improve skills and develop leaders from within.
Led employee performance reviews and discussed improvement strategies with each team member.
Gave input on how to improve training and employee productivity.
Analyzed employee workloads to meet seasonal fluctuation needs.
Education and Training
Electrician: Electrician, Expected in Everest College - , GPA:
: , Expected in Florida International University - Miami, FL GPA:
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