PREMIER SUPPORT SOLUTIONS REPRESENTATIVE Resume Example
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PREMIER SUPPORT SOLUTIONS REPRESENTATIVE
Summary
To seek a position which enhances my customer service aptitude and analytical skills.
Processing new biz, endorsements, reinstating, renewing, canceling policies.
Exhibited commitment to effective problems solving techniques.
Trained with Lexis Nexis, Mecca (Passport),Wolters Kluwer, Ecliq, Nexsure, Cybersure.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Fluent in English, French. Good conversation in Spanish
Highlights
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Accomplishments
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Experience
09/2016 to 10/2016
PREMIER SUPPORT SOLUTIONS REPRESENTATIVECognizant Technology Solutions － Edison , NJ
- Product knowledge of the latest technology in the wireless industry.
- Met and exceeded monthly sales goals.
- Provided excellent customer service.
- Analyzed customer accounts for sales opportunities.
- Recommended devices and plans correctly to meet customers needs.
- Helped customers with technical questions and troubleshooting.
- Solved problems across hardware, software OS, apps and compatibility
- Supported products across Windows, Android, Blackberry, Apple IOS.
06/2015 to 08/2016
INSURANCE CUSTOMER SERVICE REPRESENTATIVEAbercrombie & Fitch Co. － Seattle
- Organized and maintained electronic policyholder records
- Reviewed and verified information on insurance applications and policies
- Identified customer events and needs to modify, update, and process existing policies and claims
- Notified insurance agent and accounting department of policy cancellations
- Examined and edited letters from policyholders and/or agents, insurance applications, and other company documents
- Verified information on applications for policy reinstatement and approval eligibility
- Obtained proof of policy cancellations per customer request
- Utilized knowledge of products to assist new and existing customers with product acquisition
02/2015 to 05/2015
ASSISTANT ACCOUNT REPRESENTATIVECity Of Farmington Nm － Farmington , NM
- Reviewed policies and endorsements for accuracy Run MVR, Order loss Runs.
- Processed change requests from clients Issued certificates
- Prepared renewal summaries
- Informed and educated clients about policy coverage, changes, exclusions
- Forwarded renewal instructions to carrier and follow up to make sure policies are processed.
06/2014 to 12/2014
CUSTOMER SERVICE ASSOCIATEPerformance Food Group － Scanlon , MN
- Managed account documentation (Policy change, endorsements, cancellations)
- Handled any and all correspondence, records, and reports for processing
- Contacted businesses for open invoices to get a resolution of payments
- Cross checked figures for accuracy
- Supported team with questions related to financial statements
- Answered telephones and responded to basic customer questions and/or forwarded call.
06/2005 to 12/2013
CUSTOMER SERVICEHEALTH 1-2-3 － City , STATE
- 10 years of experience providing customer support in busy call center environments for public utility and insurance industry employers.
- An unwavering commitment to customer service, with the ability to build productive relationships,
- Resolved complex issues and win customer loyalty.Strategic-relationship/partnership-building skills --
- listened attentively, solved problems creatively, and used tact and diplomacy to find common ground and achieve win-win outcomes
- communicated claim action with claimant and businesses
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Ensured claim files are properly documented and claims coding is correct.
Education
1980
BUSINESS AND MANAGEMENTUNIVERSITE CHEIKH ANTA DIOP － CitySenegal
Skills
Customer Service. Call Center Service Operations. Multi line Phone Use. Complaint Handling/Dispute Resolution. MS Word, Excel and Access. Accounts Receivable,Collections, Insurance
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Resume Overview
School Attended
- UNIVERSITE CHEIKH ANTA DIOP
Job Titles Held:
- PREMIER SUPPORT SOLUTIONS REPRESENTATIVE
- INSURANCE CUSTOMER SERVICE REPRESENTATIVE
- ASSISTANT ACCOUNT REPRESENTATIVE
- CUSTOMER SERVICE ASSOCIATE
- CUSTOMER SERVICE
Degrees
- BUSINESS AND MANAGEMENT
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