To seek a position which enhances my customer service aptitude and analytical skills.
Processing new biz, endorsements, reinstating, renewing, canceling policies.
Exhibited commitment to effective problems solving techniques.
Trained with Lexis Nexis, Mecca (Passport),Wolters Kluwer, Ecliq, Nexsure, Cybersure.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Fluent in English, French. Good conversation in Spanish
Analytical thinking, MS Office, Accounts Receivable, Claims and Collections. Insurance
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
09/2016 to 10/2016
PREMIER SUPPORT SOLUTIONS REPRESENTATIVEASURION － Antioch, TN
Product knowledge of the latest technology in the wireless industry.
Met and exceeded monthly sales goals.
Provided excellent customer service.
Analyzed customer accounts for sales opportunities.
Recommended devices and plans correctly to meet customers needs.
Helped customers with technical questions and troubleshooting.
Solved problems across hardware, software OS, apps and compatibility
Supported products across Windows, Android, Blackberry, Apple IOS.
06/2015 to 08/2016
INSURANCE CUSTOMER SERVICE REPRESENTATIVENSIA － Paris
Organized and maintained electronic policyholder records
Reviewed and verified information on insurance applications and policies
Identified customer events and needs to modify, update, and process existing policies and claims
Notified insurance agent and accounting department of policy cancellations
Examined and edited letters from policyholders and/or agents, insurance applications, and other company documents
Verified information on applications for policy reinstatement and approval eligibility
Obtained proof of policy cancellations per customer request
Utilized knowledge of products to assist new and existing customers with product acquisition
02/2015 to 05/2015
ASSISTANT ACCOUNT REPRESENTATIVEWELLS FARGO BANK AND INSURANCE － Denver, CO
Reviewed policies and endorsements for accuracy
Run MVR, Order loss Runs.
Processed change requests from clients
Prepared renewal summaries
Informed and educated clients about policy coverage, changes, exclusions
Forwarded renewal instructions to carrier and follow up to make sure policies are processed.
06/2014 to 12/2014
CUSTOMER SERVICE ASSOCIATENOVITEX DBA LIBERTY MUTUAL INSURANCE － Centennial, CO