•Secret Security Clearance
•22 years in the United States Army with 15 years experience as a Practice Manger/ Team Leader
•Team leader for 16 military and civilian instructors managing the distribution of instructional material and the education over 450 Initial Entry Trainees (IET) Soldiers and International Service Members annually on their Military Occupational Specialty (MOS) as a dental assistant.
•Managed a forward support dental clinic in Operation Iraqi Freedom 07-09 ensuring the dental readiness of 25,000 Soldiers and coalition forces in a stressful environment.
•Recognized by the Director of the Center for Health Education and Training (CHET) as an outstanding leader who possesses the skills, knowledge and attributes to lead any organization.
•Versatile professional with experience in management and leadership roles operating in diverse workforce of military, contract, and civilian personnel in clinical, tactical, clerical, and instructional environments.
Make recommendations to senior level management on processes requiring improvement, particularly related to administrative operations, policies and allocation of resources. Provide oversight for the implementation of various processes, analyzing performance metrics to track progression. Monitors, tracks and reports on success indicators. Negotiate contracts, pricing and terms with external contractors and vendors. Produce financial forecast and reports based on data collection and analysis. Oversees profit and loss planning and identified areas for improvement. Develop organizational procedures for resolving customer complaints, dealing with administrative challenges and maintaining customer records. Manage the tracking of $1 million dollars in inventory, including clinic to clinic transfers and shipping and receiving of merchandise. Directly manage 20 employees on a daily basis and prepares work schedules and assigns duties. Set performance goals, monitor performance and coach employees in the area of career development. Utilize oral communication skills for daily program activities, constructive feedback, frequent negotiations, meetings and conference calls. Create flow charts and graphics to convey important information to various audiences. Generate daily, weekly, monthly, and quarterly financial and forecasting reports. Committed to maintaining the Organizations Strategic Plan by ensuring strict performance, quality, production standards and procedures are met. Manage and coordinate meetings, briefings, calendars and training events. Provide guidance, leadership, or mentorship to officers, enlisted Soldiers and civilian employees. Perform counseling on personnel as needed and on quarterly basis. Perform or coordinate monthly, quarterly, and annual trainings to inform employees of changes to policies and regulations in accordance with state and union laws. Assist employees in resolving family and other issues. Use Microsoft Word and Excel to create graphs, and professional documents. Plan daily, weekly monthly and annual operation for more than 20 employees and manage the operations of two other departments. Managed and ordered supplies using a Government Supply Account (GSA) credit card and the Defense Medical Logistic Standard Support System (DMLSS) with a budget of $100,000 dollars. Created monthly report for amounts spent on operations for a clinical size element of 20 employees. Work and coordinated with facilities and medical maintenance to resolve building or equipment issues. Account for $100,000 dollars of precious metals and controlled substance. Enforced Occupational Safety and Health Associations (OSHA) standards; Hazardous Materials policies and regulations of state, base and local national facilities. Coordinate the movement of large equipment or supplies between clinic locations. Manage personnel on a daily basis to ensure proper coverage for daily operations. These duties included, but were not limited to overseeing and implementing staff automation training for purchasing of supplies, and maintenance of equipment. Lead personnel management by interviewing candidates for filling of positions, provided new employee orientation, managed workload by assigning employees to task, training, and counseled and rated active duty/civilian employees. Guided special projects by researching, compiling and analyzing statistical data when evaluating clinical data for dental readiness for active duty Soldiers. Conducted and attended regular meetings with various levels of management both internally and externally to address administrative issues. Ensured annual and long-range equipment replacement and modernization requirements were in accordance with policies and guidelines while coordinating the execution of transactions by Logistic and contracting personnel. Analyze employees leave, time card and wages on a bi-weekly basis to ensure proper pay and leave balances.
Public Administration/ Healthcare Management
Technical Management/ Healthcare Management
Conferences, Customer Service, Human Resources, Team Leader, Microsoft Office, Project Management, Seminars, Supervisor
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