Proven success in increasing revenues, reducing expenses, projecting profit and losses, and producing financial reports.
*Strong practical and theoretical foundation in improving methods to ensure patient and employee satisfaction.
*Strong billing experience in charges, coding, insurances companies, accounts receivables and in-house collections.
*Excellent organizational skills and experience. Self-motivated, detail oriented, eager to teach, to learn and empower others.
Education and Training
Bachelor of Arts : Business Operational Management, Summer 2016DePaul UniversityBusiness Operational Management
Basic Accounting Certificate Received Jan. 14
Microsoft Office Suite, QuickBooks, Kronos, ADP, Flashpoint, ProviderSoft, RxNt, Care360, EPIC, Meditech, and eClinicalworks.
Practice Manager August 2013 to CurrentSwedish Covenant Medical Group － Chicago, IL
Manage all aspects of 3 multi-physician medical practices consisting of 5 specialties.
Assist staff in the interpretation of policies and procedures focusing on continuous improvement of workflow processes.
Develop, maintain, interpret and control the annual budget, ensuring that my practices operate within allocated funds.
Communicate monthly budget and variance information to physicians and executive management.
Report monthly productivity results to physicians.
Schedule staff to meet operational requirements.
Manage payroll for staff and Physicians.
Review employee performance as evaluated by their respective managers, ensuring that reviews occur annually for each employee.
Assisted in the planning, design, budget management, and construction of the new primary care office.
Assisted with the acquisition and onboarding of an Ophthalmology Practice.
Collaborated on the development of an online marketing campaign to facilitate growth and increase revenue.
Supervisor July 2011 to August 2013Resurrection Viking Medical Group － Chicago, IL
Managed the daily operations of a primary care group, which consisted of 5 Internal Medicine and Family Practice Physician's and a support staff of ten employees.
Coordinated a move from an 8-exam room practice to a 15-exam room practice and merging 2 medical group offices into 1 cohesive team.
Converted Practice from paper charts to an electronic medical records system.
Worked with the billing department to resolve insurance and billing issues.
Attained financial goals by anticipating needs and presented information for the budget preparation.
Handled medical administrative tasks: purchasing, scheduling, payroll, licensure, HIPAA, and OSHA compliance.
Responsible for employee hiring, training, counseling, coaching, and performance evaluations.
Researched and resolved complaints and operational problems while ensuring patients received timely and appropriate responses to their needs and grievances.
Office Supervisor January 2005 to July 2011Viking Medical Group － Chicago, IL
Supervised daily operations.
Assigned tasks, duties, and projects as required.
Developed an efficient in-house collections department increasing revenue.
Assisted with office billing consisting of coding, charge entry, payment posting, claims, and account resolution.
Implemented physicians credentialing contracts and ensured appropriate reimbursements Created an office handbook and developed job descriptions for employees.
Designed and maintained office forms.
Drafted official letters of correspondence.
Vendor selection and contract negotiation.
Set fee schedules and coordinated medical expert reviews, depositions, and trial dates.
Transitioned Practice through a buyout and relocation to Resurrection Medical Group.
Provided clinical support to Physician's when needed including: blood draws, adult and pediatric vaccine administration, point of care testing, suture removal, pap-smears, and assisted with minor surgical procedures such as I & D's and biopsies.
General Manager November 2003 to November 2004Blue Iguana Bar & Grill － Chicago, IL
Managed entire facility encompassing 30 employees, which were comprised of food servers, bartenders, bussers, kitchen staff, and door personnel.
Responsible for hiring and firing, employee appraisals, job assignments, production schedules, vendor selection, and contract negotiation.
Partnered with the Executive Chef and implemented menu changes and ensured sanitation standards were being upheld.
Achieved restaurant financial goals that included monitoring operating expenses and total labor.
Determined the business requirements, maintained physical and perpetual inventory for food and liquor.
Managed all customer praises and complaints towards the establishment and employees.