1990Certification: MedicalAmerican Association of Medical Assistants 1990 Received Certification
Kings College1989Diploma: MedicalCharlotte, NC, USKings College - Charlotte, NC 1988-1989 Medical Office Assisting Diploma
Professional Association Healthcare Office Managers (PAHCOM)
Dermatology Care of CharlotteJanuary 2011 to November 2014Practice Manager Charlotte, NCOversaw 3 Physician, 1 Physician Assistant, and 20 Employee daily operation with two locations Negotiate capital acquisitions, product standardization, negotiating vendor contracts Perform routine purchasing for all departments Manage all aspects of human resources, payroll, physician credentialing and employee training. Organized Accounts Payable using Quickbooks Reconcile Accounts Receivable Reconciliation of monthly banking transactions for operating accounts. Participates in interviewing, hiring, and training of all staff on EMR (electronic medical record system), OSHA, and HIPAA policies and procedures. Addresses client concerns promptly, utilizing customer service skills. Makes recommendations for and/or implements resolution as determined necessary. Facilitates financial reporting and profit and loss management, RVU's, and trends. Created annual goals, objectives and budget and made recommendations to reduce costs.
NextCare Urgent CareJanuary 2009 to January 2011Practice Manager Lincolnton, NCMaintains established policies and procedures, objectives, quality assurance program, safety, environmental infection control standards Evaluates staff performance and maintains staff schedules Interacts with Regional Medical Director Regarding the performance of all providers working in the clinic Negotiated capital acquisitions, product standardization, negotiating vendor contracts Managed all aspects of human resources, payroll, physician credentialing and employee training Organized Accounts Payable using Quickbooks Reconciled Accounts Receivable Reconciliation of monthly banking transactions for operating accounts Addresses client concerns promptly, utilizing customer service skills. Makes recommendations for and/or implements resolution as determined necessary Participates in the development of education programs and attends meetings as required Ensures accurate maintenance of patient's medical records and that the records are treated as confidential information Obtains statistical data about the facility and complies information into required format Maintains skills in back office and front office departments so as to provide back up for the positions Facilitates financial reporting and profit and loss management Participates in interviewing, hiring, orientation and training of personnel
Charlotte DermatologyJanuary 2004 to January 2009Office Manager Charlotte, NCOversaw 4 Physician, 1 Physician Assistant, and 31 Employee daily operation Implemented and oversaw training of Micro4 and eClinicalWorks EMR System Negotiated capital acquisitions, product standardization, negotiating vendor contracts Managed all aspects of human resources, payroll, physician credentialing and employee training Organized Accounts Payable using Quickbooks Reconciled Accounts Receivable Reconciliation of monthly banking transactions for operating accounts Reconciled profit and loss statements and balance sheet Implemented policies and procedure Facilitated strategic planning Supervised all clinical and Mohs/laboratory staff Maintained physician schedules and templates within practice management software Maintained OSHA/HIPPA training and documentation of all records Oversaw standardization to obtain CLIA Certification of Laboratory Implemented Formulary Standardization and Par-leveling system
Gaston NeurologicalJanuary 2003 to January 2004Administrative Assistant/Certified Medical Assistant Gastonia, NCScheduled patient appointments Verified insurance and obtained authorizations Worked insurance aging report Directed patient teaching Obtained vitals and assisted with patient care
Dr. Jessica Boevers and Dr. Mark KeiferJanuary 2002 to January 2003Certified Medical Assistant Lincolnton, NCAssist physician with patient examinations Patient teaching and lab test Cleaned and sterilized medical instruments
Charlotte Gastroenterology and HepatologyJanuary 1997 to January 2001Certified Medical Assistant Charlotte, NCServed as Clinical Assistant for Dr. Thomas Gavigan, Chief of Staff Presbyterian Hospital Patient examinations, Patient Teaching, Lab test, keeping patient flow efficient Phone triage, scheduled appointments/surgical procedures, obtained insurance authorization/precertification Coordinated meetings with Presbyterian Hospital Reviewed correspondences from other physicians Planned professional meetings and banquets
Mecklenburg Medical GroupJanuary 1994 to January 1994Material Management Buyer Charlotte, NCSolicited and analyzed vendor quotes for medical supplies, equipment, and medication Department standardization according to approved formulary Performed routine purchasing and negotiating duties Assisted outlying clinics with ordering, par-leveling and inventory conversions Administrative Assistant/Certified Medical Assistant Converted inventory system for 39-physician clinic to a computerized par-leveling system Maintained stock levels in physician areas Ordered medical supply stock Processed accounts payable Reconciliation of monthly banking transactions for operating accounts
Hawes Urology ClinicJanuary 1993 to January 1994Certified Medical Assistant Charlotte, NCAssisted physician with physical exams and office procedures Coordinated out-patient procedures and post surgical follow up Assisted with patient teaching, phlebotomy, ordering supplies and medications Maintained maintenance of all medical equipment PRIOR WORK HIGHLIGHTS Strong clinical background augmented by managerial experience running a $6 million medical practice. Strong developmental, leadership, and planning capabilities, coupled with good follow through as a healthcare manager. Variety of clinical administrative roles.
Physician Assistant HIPAA Certified Medical Assistant Medical Assistant Gastroenterology CPN Certification as a Medical Manager Received Certification