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Postal Service Clerk/Supervisor Resume Example

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POSTAL SERVICE CLERK/SUPERVISOR
Summary

Eager to build a foundation towards a positive professional relationship with consumers, co-workers, managers and other representatives as I learn new skills and advance knowledge with hands-on experience. I am proficient in Microsoft word, excel and out look with advanced interpersonal abilities. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Knowledge of OSHA(certified in 2014), Great supervisory skills, can handle high volume in multitasking, excellent interpersonal, great administrative and communications skills, havegood body language, work well under pressure, skilled in time management, computer knowledge, flexible, great customer service, writing on a college level, high volume cash handling, ability to plan, schedule and organize job tasks to meet dead lines, administrative skilled@ preparing documents such as letters, reports, graphs and charts, skilled in Microsoft word, Excel and surfing the internet Skills Successful management of cafeteria and direct management
  • Maintain and sucre safe facility environment
  • Secure buildings
  • high level of customer service
  • Enforce safety and health standards
  • Grill cook
  • Completing special events
  • Assuming full management and responsibilities of the absence of General Managers and Post Maters
  • Supervise, train and direct staff of 8 or more employees
  • Control expenses: maintaining accounting records and daily reports inventory control
  • Monitors cameras
    • Experience
    11/2014 - CurrentPostal Service Clerk/SupervisorCompany Name | City, State
    • Operated mail processing equipment and manually sorted mail.
    • Placed mail into appropriate PO boxes.
    • Recommended and sold services such as insurance and tracking.
    • Drove retail sales by promoting and selling stamps, envelopes and money orders.
    • Improved customer satisfaction by planning more effective routes and updating service standards.
    • Efficiently navigate systems to provide an accurate response to the customers and or/ Post Master or manager in charge.
    • Comply with the rules and regulations of the postal services.
    • Maintained compliance with company policies, objectives and communication goals.
    • Set goals and operating procedures that maximized employee effectiveness.
    • Increased safety awareness among employees, resulting in zero injuries.
    • Assisted in research and development of new equipment, products and processes.
    • Managed damaged product returns professionally and quickly to maintain customer satisfaction.
    • Improved customer satisfaction by finding creative solutions to problems.
    • Improved operations by working with team members and customers to find workable solutions.
    07/2013 - 12/2014Substitute TeacherCompany Name | City, State
    • Took notes and prepared reports on school day activities to provide to primary teacher.
    • Oversaw pop quizzes, material exams and standardized tests.
    • Cleaned classroom and teaching areas after daily use, maintaining high standards for organization.
    • Studied Child and Development @ Kaplan University subjects to better understand student content and assist with projects and assignments.
    • Reported problem students to principal and absent teachers , maintaining control of classrooms of up to 21 students.
    • Built and strengthened positive relationships with students, parents and teaching staff.
    • Helped learners of all abilities build learning and study skills to promote life-long educational goals.
    • Taught up to 22 students from Elementary to High School, keeping up with lesson plans and student assignments.
    • Used diverse technologies to help students grasp materials and enhance overall education.
    • Maintained current student attendance and assignment records to prevent lapses during teacher absences.
    • Managed classrooms of 15 to 22 students during absence of assigned teachers.
    11/2010 - 07/2012Security OfficerCompany Name | City, State
    • Patrolled premises to ensure safety of employees and visitors.
    • Maintained safety by quickly responding to alarms and investigating disturbances.
    • Monitored up to 10 security cameras and fire, building and alarm systems.
    • Checked and secured over 20 building entrances every hour.
    • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
    • Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
    • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
    • Monitored and secured building entrances.
    • Documented all security-related situations, including theft and incidents in in-depth reports for submission to supervisor on duty.
    • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
    • Oversaw premises to identify safety risks and ensure employee and visitor safety.
    • Used surveilled cameras and vehicles and foot patrols for areas within facility to identify suspicious behavior.
    10/1999 - 03/2009SupervisorCompany Name | City, State
    • Provided excellent service and attention to customers when face-to-face or through phone conversations.
    • Recognized by management for providing exceptional customer service.
    • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
    • Monitored and counted food stock and supplies to reorder on time.
    • Complied with company service standards, including inventory and cash control procedures.
    • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
    • Verified orders and bagged items for easy transport.
    • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
    • Completed opening, closing and shift change tasks to promote store efficiency.
    • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
    • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
    • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
    • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
    • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
    • Taught junior employees how to meet operational and sales goals with proactive strategies.
    • Built and maintained effective working relationships with peers and upper management.
    • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
    • Improved customer satisfaction by finding creative solutions to problems.
    Education and Training
    2013High School Diploma
    ShalandaCharles County High School For Adults | City
    Some College (No Degree)
    Kaplan University | City
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    Resume Overview

    School Attended

    • ShalandaCharles County High School For Adults
    • Kaplan University

    Job Titles Held:

    • Postal Service Clerk/Supervisor
    • Substitute Teacher
    • Security Officer
    • Supervisor

    Degrees

    • 2013 High School Diploma
      Some College (No Degree)

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