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Post Closer Quality Closing Disclosure Assistant Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Achieve a successful career opportunity to make full use of my training and skill’s whilst making a Major contribution to the company’s overall productivity. SUMMARY OF QUALIFICATION/SKILLS 2+ years of customer service experience such as addressing customer needs in creating a positive experience/environment. Great work ethic; extremely punctual, meet targets and deadlines, and works to the best of my ability. Determined, adaptive, and persistent in constantly changing work environments

Experienced administrative professional offering solid background in loan processing. Coordinates documents, corrects errors and liaises with external parties to complete paperwork and facilitate smooth closings. Knowledgeable about Mortgage operations, best practices and regulatory requirements.

Skills
  • MS Office
  • Critical thinking
  • Conflict resolution
  • Communication
  • Organization
  • Team management
  • Friendly, positive attitude
  • People skills
  • Time management
Experience
Laz Parking - Post Closer/Quality/Closing Disclosure Assistant
Storrs, CT, 03/2020 - Current

First hired as an Receptionist/Admin assistant March 2020-Oct 2020

  • Greet visitors in a professional and courteous manner.
  • Answered and directed incoming calls using multi-line telephone system.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Ordered VOE's( Verification of employments) , VOD's, 4506T, TRVS, and SSA's for Processors.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries. (GSO/ Fedex/USPS Labels)
  • Maintains office clean and professional.
  • Coordinated and communicated with clients daily to gather pertinent information.

JR Processor Oct 2020-Nov2020

  • Communicate clearly and effectively with customers, loan agents and other third parties involved in the mortgage loan transaction.
  • Order hazard insurance, flood cert, payoffs, escrow, title, HOA and HOI.
  • Order FHA/VA case numbers.
  • Order appraisals, CIR and 442’s
  • Review and verify all documentation such as income, credit, appraisal, hazard insurance, flood
    insurance, pay-offs, escrow, and title insurance, to ensure all pages are there before Sr.Processor reviews and sends to underwriting.
  • Prioritize and monitor daily workflow in order to ensure all loans are being worked on in accordance with company's timeline expectations.
  • Call employers for VVOE and do Processing Cert.

Post Closer/Quality Control/Closing disclosure Dec 2020-Current

  • Prepared and delivered loan documents to title and escrow teams.
  • Send emails to escrow requesting Final HUD-1 and uploading to the system.
  • Review Loan Documents.
  • Upload Purchase advice and Transfer MERS
  • Upload Loan documents to investor website.
  • Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
  • Scan, upload, request final documents (Recorded DOT, Final Title policy)
  • Upload and clear conditions
  • Clear defects in loans for Quality control
  • Responsible for monitoring and controlling compliance and Fraud Risk
  • Examined and verified information in loan application and closing documents.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Breckenridge Grand Vacations - Customer Service Representative/Cashier
Breckenridge, CO, 01/2019 - 03/2020
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Other responsibilities included Cleaning, Stocking, counting cash quickly and efficiently, also counting inventory.
Casa Sanchez - Hostess/Waitress
City, STATE, 04/2017 - 10/2018
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials and desserts to increase profits.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Cleared table and bussed dishes to allow for quick setups.
Babysitters - Babysitter
City, STATE, 04/2015 - 12/2016
  • Cared for a 3 year old boy, during parents' scheduled absences in the mornings.
  • Ensure the child was bathed and fed.
  • Create innovative and educational games.
  • Clean and organize the house whenever necessary.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Enforced rules to teach good manners and maintain safe environment.
  • Read stories and played alphabet games to promote early literacy.
Education and Training
Chaffey College Rancho Cucamonga, CA, Expected in 05/2020 Certificate of Completion : Business - GPA :
Fontana High School Citrus, Fontana, Expected in 05/2015 High School diploma : - GPA :

English Honor, AP history, Choir, Art club, Animal rescue Club, Elementary tutoring

References
REFERENCES Maria Ruiz- (909) 252-9415 Vanessa Carra- (909) 261-8451 Daniela Ramirez-(909) 454-6156
Languages
Bilingual- Read and write Spanish

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Resume Strength

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  • Length
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  • Target Job
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Resume Overview

School Attended
  • Chaffey College
  • Fontana High School
Job Titles Held:
  • Post Closer/Quality/Closing Disclosure Assistant
  • Customer Service Representative/Cashier
  • Hostess/Waitress
  • Babysitter
Degrees
  • Certificate of Completion
  • High School diploma