Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Passionate and accomplished professional with a very strong public servant leadership background in emergency management and dispatch operations which include all aspects of 9-1-1; police, fire, and emergency medical services from local government to abroad. Highly skilled 9-1-1 Supervisor who has often been tasked with taking leadership roles within chaotic situations involving law enforcement with honorable recognition presented from upper management that includes Employee of the Month. Extremely hardworking employee who demonstrates the ability to be a leader at exempt level while teaching others how to effectively and efficiently perform during stressful situations.

  • Strategically Plan & Execute Tasks
  • Superior Verbal & Written Communication
  • Excellent Public Speaker
  • Authentic & Transparent Leadership
  • Experienced Trainer & Instructor
  • Powerful Community Outreach
  • Policy-Driven and Detail-Oriented
  • Personable and Friendly Personality
  • Excellent Problem-Solver
  • Experienced in Spearheading Workshops

Work History
08/2022 to Current 9-1-1 Supervisor Penn State University | , , Carpentersville, IL
  • Apply strong leadership talents and problem-solving skills to improve dispatch operations.
  • Handling citizen complaints, resolving issues and helping to adjust policies to meet changing needs.
  • Evaluating employee performances and meet with Director to discuss ways to improve weakened areas.
  • Looking at ways to maintain more effective and efficient compliance with state laws, company policies, objectives and communication goals.
  • Working to formulate a better recruitment process that will help improve retention and morale.
04/2018 to 08/2022 Police Communications Operator II Fulton County Georgia | , , Chicago, Illinois
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Provided instruction to new hires who request as an On-The-Job Trainer.
  • Coordinated emergency response in strategic and prioritized order to provide effect police, fire and EMS.
  • Reduced risks and emergency response issues by observing public safety field units via CAD and mapping tools.
  • Consistently assisted supervisory and upper management with high-scaled emergency situations at moments notice without failure.
  • Oversaw large-scaled emergency and non-emergency events that included several thousands of attendees while assigned to the Emergency Operations Center (EOC).
  • Spearheaded the OEMC Morale Committee to create newsletter, various morale-boosting events and activities, and employee workshops and trainings.
  • Extensive knowledge and practically of 9-1-1 center leadership, technical issues, budgeting, and operations management.
11/2016 to 04/2018 Emergency Medical Technician Los Angeles Police Department (LAPD) | , , Lancaster, CA
  • Dispatched ambulances to emergency scenes as backup dispatcher while assigned to the 911 communications center as a trained and certified Emergency Medical Dispatcher.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Trained EMT students in the field with on the job training.
  • Responded to emergency scenes and triaged patients based on life-threatening needs while serving as the Incident Commander who delegated tasks to EMS personnel.
  • Worked as a community liaison and taught classes at various schools in the area.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Trained 13 EMTs in basic life support skills; including, cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
12/2012 to 04/2017 Police Officer II Cebu City Fire Department | , , Los Angeles, CA
  • Actively patrolled high-crime areas to prevent and detect crimes.
  • Assisted with special investigations and crime prevention techniques and programs.
  • Developed successful mentoring seminars and programs for youth and adults.
  • Organized and hosted media campaigns to raise crime-prevention awareness; hosted community meetings.
  • Created community service and fundraising projects for at-risk youth; helped with Cadet and Explorer programs.
  • Assisted as an emergency relief police dispatcher during citywide tactical alerts; mass protests and large-scaled events from 2012 to 2015. Worked with emergency management professionals as assistant.
03/2019 to Current Firefighter EMT / Dispatcher - Volunteer Company Name | , ,
  • Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
  • Evaluated patient vital signs and status to determine care needs, using pulse oximeters and electronic vital sign machines.
  • Answered calls from automatic routing system and took basic information from callers.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented all details in system.
  • Taught university level emergency dispatch courses and workshops to college students.
Expected in 12/2023 Bachelor of Arts | Organizational Management Concordia University Chicago (CUC), River Forest, Illinois GPA:

Organizational Management

Expected in 2016 Extended Ride-Along Program | Emergency Medical Services American Medical Response - AMR, Lancaster, California GPA:
EMT Student
Expected in 2016 Emergency Medical Technician | Emergency Medical Services University of Antelope Valley, Lancaster, California GPA:
Class Leader
Expected in 2013 California POST Certificate | Peace Officer Los Angeles Police Academy, Los Angeles, California GPA:
Class President
Expected in 09/2008 | Community Emergency Response Team - Certified Chicago Police Department, Chicago, GPA:
Expected in 12/2007 | Emergency Medical Dispatcher Malcolm X College, Chicago, GPA:

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School Attended

  • Concordia University Chicago (CUC)
  • American Medical Response - AMR
  • University of Antelope Valley
  • Los Angeles Police Academy
  • Chicago Police Department
  • Malcolm X College

Job Titles Held:

  • 9-1-1 Supervisor
  • Police Communications Operator II
  • Emergency Medical Technician
  • Police Officer II
  • Firefighter EMT / Dispatcher - Volunteer


  • Bachelor of Arts
  • Extended Ride-Along Program
  • Emergency Medical Technician
  • California POST Certificate

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