Dynamic customer service professional offering:
Professional and experienced sales associate responsible for maintaining Kohl's brand and image in customer sales and service. Responsible for Kohl's brand on cleanliness and organization of Kohl's products. Proven efficiency in providing customer assistance associated with Kohl's products. Met sales/credit objectives for bi-annual review.
Provided accurate and appropriate information about sales and promotions in a friendly and engaging manner in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Collaborated with team of 20 people to improve sales volume, which increased company revenues and exceeded customer satisfaction goals.
Recommended and helped customers select merchandise based on their needs.
Responsible for handling high call volumes and confirmed that appropriate changes were made to resolve customers' billing issues.
Maintained and exceeded customer service measures and goals.
Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Investigated and reduced loss ratios through fair and prompt processing of automobile, marine and general liability claims. Recommended settlement offers with a bias towards reducing Columbia's expenses.
Efficiently negotiated policy renewals with brokers with the aim of saving revenue or expense to the University.
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