Reliable and friendly who quickly learns and masters new skills. Passionate about helping customers and creating a satisfying experience.
I am keen to find a challenging position with an exciting employer where I will be able to continue and increase my work experience and develop my abilities.
High energy and out going with a dedication to positive customer relations.
Strong customer relationship builder
Ability to handle fast paced environments
Reliable and punctual , and committed to customer service
Eager to learn new things
Active listening skills
Strong organizational skills
Energetic work attitude
Great at multitasking
I am great with people and have been in the customer service and service industry for 16 years . I have a lot of regulars who have followed and supported me throughout the years .
I am dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.
I am very motivated and have excellent team relationships .
I am persistent and driven and able to multi task to finish tasks on time
Microsoft word and office
PMD program / Team01/2016 to 11/2016Merrill Lynch / Bank of AmericaFort Worth, TX
Wealth outlook management
Sat in on meetings and helped provide spreadsheets.
Worked on a team with a few of Merrill Lynch's top advisors
Was studying for my series 7 and took it a 2nd time but missed passing by a few points . Unfortunately Merrill Lynch policy is you get 2 times to sit for it and then you get let go . I have learned a lot and would like to take my knowledge and get more experience and would love to try again .
Server / Trainer / Banquet Leader11/2013 to 01/2016Bird CafeFort Worth, TX
Provided high quality service for a very high end restaurant
Appropriately suggested additional items to customers to increase restaurant sales
Skillfully anticipate and address guests needs
Consistently adhere to quality expectations and standards
Promote and endorse the company to bring in new business
Communicates well and uses strong interpersonal skills to establish positive relationships with guests and employees
Worked special events , parties , catering on and off premises
Bartender / Server / Trainer09/2011 to 12/2013The Pour HouseFort Worth, TX
Maintained knowledge of current menu items , ingredients , garnishes , as well as preparation methods
Delivered exceptional service by greeting and serving guests in a timely, friendly manner
Helped with orders and inventory
Supported other areas of the restaurant as necessary
Promoted company to bring in new business
Worked special events , catering , and parties
Manager / bartender11/2005 to 09/2011Jason's Sports TavernAzle, TX
Scheduled and directed staff in daily work assignments to maximize productivity
Efficiently resolved problems or concerns to the satisfaction of all parties involved
Developed and maintained exceptional customer service standards
Optimized profits by controlling food , beverage and labor costs on a daily basis
Performed checkouts of servers and bartenders to ensure all was accounted for
Managed accounts payable and receivable as well as some payroll