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Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Accomplished Businesss Manager possessing multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
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- Performed preventive maintenance on plumbing systems to detect leaks and slow drains.
- Used rulers and levels to locate and mark position of pipe installations, passage holes and connections.
- Selected type and size of piping required for each project.
- Installed valves, hangers, supports and flanges inside piping systems.
- Drilled and cut holes in walls and floors to accommodate passage of pipes.
- Repaired sinks, dishwashers, and other domestic appliances, removing clogs and cleaning pipes.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Cleaned, stocked and restocked workstations and display cases.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Washed, cut and prepared foods designated for cooking.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Tested temperatures of food at specified intervals by using food thermometers.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Analyzed and interpreted store trends to facilitate planning.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Spearheaded overhaul of company best practices to significantly increase staff retention rates.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
- Capitalized on industry and marketplace trends to enhance sales solutions and approaches.
- Analyzed delivery and shipping operations to reduce shipment turnaround time and store surcharges.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Trained new employees on proper protocols and customer service standards.
University of Phoenix - Tempe, AZ
Alexandria Senior High School - Alexandria, LA
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School Attended
- University of Phoenix
- Alexandria Senior High School
Job Titles Held:
- Plumber's Helper
- Fry Cook
- Assistant Store Manager
- Business Manager
Degrees
- High School Diploma
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