Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Accomplished Businesss Manager possessing multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.

  • Operational leadership
  • Cross-functional communication
  • Staff training and development
  • Retail Operations Management
Work History
05/2021 to Current
Plumber's Helper American Residential Services Richmond, VA,
  • Performed preventive maintenance on plumbing systems to detect leaks and slow drains.
  • Used rulers and levels to locate and mark position of pipe installations, passage holes and connections.
  • Selected type and size of piping required for each project.
  • Installed valves, hangers, supports and flanges inside piping systems.
  • Drilled and cut holes in walls and floors to accommodate passage of pipes.
  • Repaired sinks, dishwashers, and other domestic appliances, removing clogs and cleaning pipes.
07/2021 to 05/2022
Fry Cook Rocket Farm Restaurants Alpharetta, GA,
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Cleaned, stocked and restocked workstations and display cases.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Washed, cut and prepared foods designated for cooking.
  • Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Tested temperatures of food at specified intervals by using food thermometers.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
12/2009 to 06/2017
Assistant Store Manager Peabody Essex Museum Salem, MA,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Approved regular payroll submissions for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Analyzed and interpreted store trends to facilitate planning.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
11/1995 to 05/2007
Business Manager Tradeweb Markets Inc. New York, NY,
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Spearheaded overhaul of company best practices to significantly increase staff retention rates.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
  • Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
  • Capitalized on industry and marketplace trends to enhance sales solutions and approaches.
  • Analyzed delivery and shipping operations to reduce shipment turnaround time and store surcharges.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Trained new employees on proper protocols and customer service standards.
Expected in
: Business Management
University of Phoenix - Tempe, AZ
Expected in 05/1992
High School Diploma:
Alexandria Senior High School - Alexandria, LA

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School Attended

  • University of Phoenix
  • Alexandria Senior High School

Job Titles Held:

  • Plumber's Helper
  • Fry Cook
  • Assistant Store Manager
  • Business Manager


  • High School Diploma

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