platform engineer ii resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


    Cloud technologies and innovations

    · PaaS, SaaS, and IaaS

    · ADFS

    · Webapps and Functions

    · Service bus and CosmosDB

    · Kubernetes

    · Azure Arc

    · Certificate management

    · IAM

    · RBAC

    · AI and IoT

    · Cloud migrations and VDI

    · Ivanti cloud patching Management tool

    · Agile methodology

    · CI/CD pipeline development and Management

    · Office 365

    · Application insight and alert administration

    · MoogSoft Situation collaboration and Dynatrace synthetic monitoring

    · ARM Templates and IaC

    · Git and Github and other Version control technologies

    · Terraform and Ansible

    Enterprise systems build and configuration.

    · Enterprise infrastructure (Servers, networking, and security) on-prem

    · Enterprise Monitoring and patching (SevOne, SolarWinds, Citrix director, infoblast, palo Alto, Keystone and SCOM and SCCM)

    · Firewalls

    · Windows, Linux, and Mac OS

    · Microsoft Intune

    · ServiceNow for asset management

    · Security +

    · Netscaler ADC, management and Analytic systems

    · SSL

ITT-TECH Virginia, Expected in 09/2011 Associate of Science : Information Technology - GPA :
Unversity of Education Kumasi-Ghana, Expected in 02/2008 No Degree : Information Technology - GPA :
  • Azure Administration Training
  • Azure fundamental certificate
  • Cloud Architect Training on-going

Work History
Zurich Na - Platform Engineer II
Portland, OR, 03/2021 - Current
  • Infrastructure advisor and Monitoring expert, utilizing tools like SevOne, Keystone, Citrix Director, Dynatrace, and vSphere to monitor and administer first form of remediation in case Major Incidents.
  • Technically analyzing proposed innovations and providing the right specifications that will be cost effective for the Enterprise at large.
  • · Documenting the scenarios to provide the best substrate for the next update to a said innovation or application created.
  • · Supporting and using Dynatrace Synthetic monitors that are configured for cloud related applications.
  • · Creating dashboards in Dynatrace for newly onboarded cloud applications and creating alerts using KPIs.
  • · Helping the InfoSec team to install Splunk Agents and Forwarders on their on-prem servers for log monitoring
  • · Perform Infrastructure and Application Assessment for cloud readiness
  • · SCOM administration and Monitoring
  • · Coordinate with application owners for ordinary and emergency changes that need take place.
  • · SCCM patching procedures and Vulnerability screening
  • · Active directory, Group policies and Access control management and support
  • · Prep infrastructure and applications for patching days
  • · Work directly with infosec on Vulnerability remediation
  • · Using Cohesity to manage backups and snapshots
  • · EPIC- Integration Support
  • · Using Ms Teams to create a document repository for step by step measures during disaster recovery, serious Incidence and Major incidence
  • · EPIC – Interface support (EPIC EDI, IRIS intersystem)
  • · NetScaler ADC/Citrix gateway configuration and using the remote monitoring and analytic tools like Citrix director to monitor end user and Citrix VMs online and in compliance
  • · ADC acting as the off-loader of SSL (Secure Traffic) from application servers to reduce their burden to free more room for data processing.
  • · Configuring ADC to act as a load balancer for traffic distribution for Citrix clusters
  • · Using ServiceNow(keystone) for Change and Asset management.
  • · Creating Testing environments to emulate the production environment in the process of onboarding new Applications and Strategies.
Ibm Corporation - Technical Support Engineer
Chicago, IL, 02/2022 - 10/2022
  • Support infrastructure work from OS down to bare metal for MS Server 2022 designs and workload
  • Support organization infrastructure routed through ASCOM, Azure and Azure DevOps.
  • Real time monitoring of infrastructure and web Applications via Azure application insights, Dynatrace, Moogsoft, ASCOM and SevOne
  • Administer Active directory and internal Server provisioning
  • Served as primary point of contact for support relating to owned solutions and products.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Maintained response times to support business continuity.
  • Updated and maintained current customer support database.
  • Delivered Tier-3 support and SME input to internal and external customers.
Bank Of America (contract Via MainTech) - Customer Engineer III
City, STATE, 07/2018 - 01/2020
  • Create and Maintain VSAN Datacenters and their equipment
  • Perform RMA Break-fix on Servers and applications
  • Hands on work with Enterprise Servers Dell EMC HPE Lenovo, penguins servers, blades and NAS
  • Remote support using KVM, ILO, IDRAC and MMS to work on issues with servers and configure serves before getting into the OS
  • Server configuration both hardware and firmware
  • Hands on troubleshooting infrastructure that has servers and network equipment
  • Helped with Cloud migrations from on-prem and VCenter to Azure infrastructure
  • Ticket monitoring and management
  • Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Interpreted blueprints and technical drawings to analyze upcoming projects.

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Resume Overview

School Attended

  • Unversity of Education

Job Titles Held:

  • Platform Engineer II
  • Technical Support Engineer
  • Customer Engineer III


  • Associate of Science
  • No Degree

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