Hands-on Operations/Production Manager with strong operating and financial results across diverse industries in challenging start-up, turnaround and high-growth operations through expertise in:
Production Processes & Standards
Total Quality Management
Quality & Performance Improvement
Windows XP; Microsoft Office Suite (Word, Excel, PowerPoint)
Clients, Six Sigma
Customer satisfaction, Spanish
Customer service, Supervision
Staff training, Teamwork
Fluent in English, Total Quality Management
Microsoft Office Suite
EXEMPLIS/SIT ON IT SEATING | Buena Park, CAPlant Manager01/2013 - Current
Successfully manage an over 250,000 sq.
Plant for manufacturing of office chairs, executive task chair, ergonomic chairs and high-end office desks and cubicles with annual revenues of $450 million.
Maintain operations KPI with emphasis on safety metrics, quality metrics (internal/external), production attainment, efficiency and overtime.
Work closely with customer service and scheduling department ensuring that all customer orders will be shipped in three days to maintain the company culture.
Obtain the highest customer satisfaction rate in terms of on time delivery and quality satisfaction.
CLOSETS BY DESIGN | Gardena, CAPlant Manager01/2003 - 01/2013
Oversee 100,000 sq.
Plant for designer / manufacturer of custom built closets, offices and warehouse/garage storage units with annual revenues of $100 million.
Worked closely with customers and design team; meet on bi-weekly basis with company owner to report on operations and interface on daily basis with operations and franchises in Oakland, San Diego and Las Vegas to ensure quality control.
Oversee fleet of 60 vans.
Reduced labor rate from 5.16% to 2.8% by decreasing overtime and increasing installed value per van.
Reduced service on new jobs from 42% to average of 15% through improving designer training.
Introduced strict safety program including monthly safety meetings for all department heads and employees.