Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Hands-on Operations/Production Manager with strong operating and financial results across diverse industries in challenging start-up, turnaround and high-growth operations through expertise in:
  • Lean Manufacturing
  • Production Processes & Standards
  • Total Quality Management
  • Quality & Performance Improvement
  • Production Metrics
  • Windows XP; Microsoft Office Suite (Word, Excel, PowerPoint)
  • Bi, Safety
  • C, San
  • Costing, Scheduling
  • Clients, Six Sigma
  • Customer satisfaction, Spanish
  • Customer service, Supervision
  • Delivery, Tagalog
  • Staff training, Teamwork
  • Fluent in English, Total Quality Management
  • Financial, Workflow
  • Government
  • Inventory
  • Inventory control
  • Lean Manufacturing
  • Mandarin
  • Manufacturing process
  • Materials
  • Max
  • Meetings
  • Excel
  • Microsoft Office Suite
  • Office
  • PowerPoint
  • Windows XP
  • Word
  • Processes
  • Procurement
  • Production Manager
  • Quality
  • Quality control
  • Real estate
12/2012 to Current Plant Manager Reddy Ice | Waco, TX,
  • Successfully manage an over 250,000 sq.
  • Ft.
  • Plant for manufacturing of office chairs, executive task chair, ergonomic chairs and high-end office desks and cubicles with annual revenues of $450 million.
  • Maintain operations KPI with emphasis on safety metrics, quality metrics (internal/external), production attainment, efficiency and overtime.
  • Work closely with customer service and scheduling department ensuring that all customer orders will be shipped in three days to maintain the company culture.
  • Obtain the highest customer satisfaction rate in terms of on time delivery and quality satisfaction.
12/2002 to 12/2012 Plant Manager Reddy Ice | Dallas, TX,
  • Oversee 100,000 sq.
  • Ft.
  • Plant for designer / manufacturer of custom built closets, offices and warehouse/garage storage units with annual revenues of $100 million.
  • Worked closely with customers and design team; meet on bi-weekly basis with company owner to report on operations and interface on daily basis with operations and franchises in Oakland, San Diego and Las Vegas to ensure quality control.
  • Oversee fleet of 60 vans.
  • Reduced labor rate from 5.16% to 2.8% by decreasing overtime and increasing installed value per van.
  • Reduced service on new jobs from 42% to average of 15% through improving designer training.
  • Introduced strict safety program including monthly safety meetings for all department heads and employees.
12/1997 to 12/2002 Plant Manager Reddy Ice | Phoenix, AZ,
  • Directed plant operations for manufacturer of kitchen countertops with $120 million in annual revenues.
  • Customers include major retailers such as Home Depot and Lowes, real estate developers and government agencies.
  • Reported to Vice President of Manufacturing with full responsibility for daily plant operations of 100,000 sq.
  • Ft.
  • Facility, including quality control and manpower planning.
  • Managed 10% increase in output while maintaining level headcount.
  • Consistently met critical production deadlines, satisfying customer demand while ensuring high quality control standards.
  • Effectively coordinated maintenance and preventative maintenance between departments, significantly reducing downtime.
  • Improved quality control process and customer satisfaction by instituting new testing procedures and updating manufacturing process.
  • Fostered positive morale and commitment to teamwork by introducing incentive program for increased production level that was attained throughout tenure.
12/1991 to 12/1997 Operations / Production Manager RITTENHOUSE PAPER COMPANY | City, STATE,
  • Directed production for $150 million division of $500 million company with plants in Mexico and Canada.
  • Company is manufacturer of printing tapes, thermal rolls, etc., with clients that include J.C.
  • Penny's, Target, MGM Resorts, Wal-Mart, Carl's Jr., Office Max, Sam's Club and major supermarket chains.
  • Responsibilities were diverse and included workflow coordination, staff training, motivation and supervision, materials procurement, labor costing, inventory control and special projects.
  • Scheduled and managed two shifts comprised of 60 machine operators, packers and maintenance workers.
  • Reduced absenteeism and increased productivity by 15-20% by streamlining shifts from 8-hour days, 5 days a week to 10-hour days, 4 days a week.
  • Implemented inventory controls and tracking procedures that reduced quarterly variances from $100,000 to less than $20,000.
  • Instituted strict safety training program and procedures to ensure CAL-OSHA compliance.
  • Increased quality control and operating efficiency enabling company to meet revenue growth with improved turnaround on orders.
Education and Training
Expected in B.S. Degree | Mechanical Engineering MAPUA INSTITUTE OF TECHNOLOGY, Manila, GPA:
Expected in Six Sigma Certified (Yellow Belt) | , , GPA:
Activities and Honors
Additional Information
  • Additional references provided upon request

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