Dear Sir or Madam, I am applying for the position that your company advertised online. My résumé is enclosed for your review. Given my experience and skills, I believe I would be an ideal match for this position. I have many years of experience in a variety of fields, including over 10 years in the customer service industry. In addition to my extensive professional experience, I have strong communication, computer skills, and management skills. My broad background makes me an excellent candidate for this position. A position in the hospitality industry, with an emphasis on Customer Service, management, supervision and/or training. I want to establish myself in a company with my hard working skills to become a leader and continue learning throughout my employment.
Core Strengths
Word processing
*Works well under pressure
*Deadline-oriented
Work Experience
Pizza Delivery DriverAug 2015 to Aug 2016 Peak Interests dba. Pizza Hut － Lincoln, NE
As an attentive delivery driver with a clean record, I effectively and successfully delivered pizzas in a timely and safe manner to our smiling customers.
Assisted in prep and pizza making as well as taking phone orders and entering them into our computer system.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Completed on-time deliveries by choosing the best and most efficient routes.
Submitted receipts and money received from deliveries at the end of each shift.
Shift Runner, Delivery DriverJun 2014 to Aug 2015 Big Red Pizza dba. Dominos － Lincoln, NE
Contacted customers prior to delivery to confirm and coordinate delivery times.
Verified each delivery against shipping instructions before delivering to customers.
Completed on-time deliveries by choosing the best and most efficient routes.
Submitted receipts and money received from deliveries at the end of each shift.
Prepared materials for following shift.
Analyzed customer levels and planned resources according to needs.
Resolved customer service issues promptly.
Maintained work environment in clean and sanitary manner.
Completed routine store inventories.
Trained new employees on proper protocols and customer service standards.
Submitted orders for new inventory.
Store ManagerOct 2009 to Dec 2011 Barton Development Inc － Lincoln, NE
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
Training, Inventory, Truck Order, Completing Schedules, Completing Paperwork and Reports, Deposits to Bank, Records of Food Temperatures and Employee Worksheets, Oversee Store Operations and Maintain Positive Service with Employees, Customers and Food.
Customer Service RepresentativeJul 2007 to Dec 2009 Dr. Leonard's Healthcare Corp － Lincoln, NE
Dealing with customers' orders and assisting customers with problems on orders.
Training as well a target of calls per day.
Defused volatile customer situations calmly and courteously.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Referred unresolved customer grievances to designated departments for further investigation.
Acted professionally and patiently when addressing negative customer feedback.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Effectively managed a high-volume of inbound and outbound customer calls.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Assistant ManagerNov 2005 to Jul 2007 Barton Development Inc － Lincoln, NE
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
Training, Inventory, Maintaining a great atmosphere with colleagues, Customer Service, Reports, Evaluations and Truck Order.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Educational Background
High School Diploma2006Lincoln Northeast High School
N 63rd St, Lincoln, NE 68507 General High School Curriculum
Personal Information
I'd like to find out more about the position, and I would welcome the opportunity to tell you how my skills and ideas can benefit your company. I would love to arrange an interview to further discuss my qualifications and experience. Thank you for your time and consideration.
Skills
call center, Strong communication skills, customer satisfaction, Customer Service, delivery, fast, Inventory, materials, money, Works, performance reviews, problem solving, protocols, Fast learner, shipping, Team player, phone, Word processing
Additional Information
Additional Information
I'd like to find out more about the position, and I would welcome the opportunity to tell you how my skills and ideas can benefit your company. I would love to arrange an interview to further discuss my qualifications and experience. Thank you for your time and consideration.
