Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated and extremely results-oriented leader dedicated to continuous process improvement. Outstanding leadership abilities. Innovative thinker with proven track record of tangible results and advanced complex problem solving skills. Willing to take on added responsibility to meet tight deadlines.
Work History
PIP Trainer, 12/2014 - Current
Fgl Holdings Des Moines, IA, Currently training a class of ten students that will handle a New Jersey PIP desk.
PIP SPP, 2014 - 11/2014
Continental Jackson, MS,

Supervised six direct reports. Highest rated supervisor in department. Developed best practice that reduced pending eligibility claims by 51% in three months. Presented results to Director and Regional AVP. Best practice is under review by Home Office for nationwide implementation. Headed regional project to reduce severity/ALP. Implemented system requiring timely IME. Worked with vendor to receive weekly reports on our success. Developed strategic diary maintenance plan for entire department. Created closing template to reduce missed subrogation opportunities. Participated in college recruiting trips. Successfully orchestrated data collection overtime projects for Home Office. Attended meetings with department managers, branch managers, directors, AVP, RVP, and the President/COO.

Continuing Unit Examiner, 11/2012 - 2014

Prepared files for litigation including BI, UM, UIM, and bad faith suits. Lowest ALP and Quality awards.

TCR2 Claims Examiner, 01/2012 - 11/2012

Adjusted BI, UM, and UIM claims. Decreased expenses by recommending telephone settlement conferences. Employee of the Month October, 2012.

TCR1 Claims Adjuster, 06/2010 - 01/2012

Investigated liability disputes, coverage and liability denials, and first-party medical claims. 

Claims Customer Service Representative, 07/2009 - 06/2010

Adjusted non-injury claims. Initiated directive to increase service levels with medical provider phone line.

Internet Customer Service Representative, 03/2009 - 07/2009

Responded to internet inquiries regarding bill payment, policy changes, and general questions. Discovered system work-around for correctly adjusting payment plans.

Customer Service Representative, 02/2008 - 03/2009
GEICO City, STATE, Answered inbound calls, endorsed policy changes, responded to general inquiries, and answered billing questions. Chairman's Club Honors.
Bachelor of Science: Business Administration, Expected in 2009
Southeastern University - Lakeland, FL

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School Attended

  • Southeastern University

Job Titles Held:

  • PIP Trainer
  • Continuing Unit Examiner
  • TCR2 Claims Examiner
  • TCR1 Claims Adjuster
  • Claims Customer Service Representative
  • Internet Customer Service Representative
  • Customer Service Representative


  • Bachelor of Science

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