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Phlebotomy Technician Resume Example

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PHLEBOTOMY TECHNICIAN
Skills
  • Biohazard waste disposal
  • Data entry
  • Manual and finger dexterity
  • Therapeutic phlebotomy
  • Tracking specimens
  • Sharps disposal
  • Quality control
  • Drawing blood
  • Stress management
  • Medical records maintenance
  • Product Knowledge
  • Money Management
  • Sales and Promotions
  • Company standards
  • Line Efficiency
  • Team Contributions
  • Schedule management
  • Cooking procedures
  • System implementation
  • Data evaluation
  • Microsoft Office expertise
  • Inbound and outbound calling
  • Conflict mediation
  • Retail sales customer service
  • Senior leadership support
  • Report generation
  • Credit card payment processing
  • Customer relations
  • Product organization
  • Clerical support
  • Call center experience
  • Office equipment proficiency
Experience
Phlebotomy Technician01/2020 to CurrentMercy Health SystemMilton , WI
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Conducted bleeding time tests and updated results into paper or electronic charts.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Interviewed patients and analyzed and documented medical records to update and file documents.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Customer Service Representative05/2019 to 12/2020Packaging Corporation Of AmericaTampa , FL
  • Attracted potential customers by answering product and service questions; suggesting information about other products and services.
  • Opened customer accounts by recording account information.
  • Maintained customer records by updating account information.
  • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;following up to ensure resolution.
  • Maintained financial accounts by processing customer adjustments.
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepared product or service reports by collecting and analyzing customer information.
  • Contributed to team effort by accomplishing related results as needed.
Customer Service Cashier02/2016 to 05/2019Roche BrosBridgewater , MA
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Collected merchandise from store and searched back-end locations for customer purchases.
Crew Member09/2016 to 11/2018Sonic Drive-InElizabeth , NJ
  • Drove team success by completing assigned task quickly and accurately.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Studied maps and changing weather conditions to design effective and safe routes for vessels.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Recorded customer orders and communicated clearly to confirm each order.
Education and Training
Certified Phlebotomy Technician1 On 1 Technical CollegeCity
  • National Healthcare Association - #F3L2L4G2
High School DiplomaCentral High SchoolCity
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

70Average
Resume Strength
  • Completeness
  • Word choice
  • Length
  • Strong summary

Resume Overview

School Attended

  • 1 On 1 Technical College
  • Central High School

Job Titles Held:

  • Phlebotomy Technician
  • Customer Service Representative
  • Customer Service Cashier
  • Crew Member

Degrees

  • Certified Phlebotomy Technician
    High School Diploma

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