Phlebotomy Technician Resume Example Mercy Health System

PHLEBOTOMY TECHNICIAN

Skills

Experience

Phlebotomy Technician01/2020 to CurrentMercy Health SystemMilton , WI

Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Conducted bleeding time tests and updated results into paper or electronic charts.
Maintained fully-stocked phlebotomy cart, carrier and station.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Interviewed patients and analyzed and documented medical records to update and file documents.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Coordinated workflow based on stat, schedule, or outpatient needs.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.

Customer Service Representative05/2019 to 12/2020Packaging Corporation Of AmericaTampa , FL

Attracted potential customers by answering product and service questions; suggesting information about other products and services.
Opened customer accounts by recording account information.
Maintained customer records by updating account information.
Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;following up to ensure resolution.
Maintained financial accounts by processing customer adjustments.
Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Prepared product or service reports by collecting and analyzing customer information.
Contributed to team effort by accomplishing related results as needed.

Customer Service Cashier02/2016 to 05/2019Roche BrosBridgewater , MA

Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Processed customer payments quickly and returned exact change and receipts.
Assisted with purchases, locating items and signing up for rewards programs.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Trained new team members in cash register operation, stock procedures and customer service.
Helped customer locate and select appropriate merchandise throughout store.
Collected merchandise from store and searched back-end locations for customer purchases.

Crew Member09/2016 to 11/2018Sonic Drive-InElizabeth , NJ

Drove team success by completing assigned task quickly and accurately.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Studied maps and changing weather conditions to design effective and safe routes for vessels.
Observed safety precautions and practices when using heavy machinery and equipment.
Remained mindful of workplace safety according to predetermined specifications.
Kept activities moving smoothly by coordinating schedules and personnel.
Completed opening, closing and shift change tasks to promote store efficiency.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Recorded customer orders and communicated clearly to confirm each order.

Education and Training

Certified Phlebotomy Technician1 On 1 Technical CollegeCity

High School DiplomaCentral High SchoolCity

Resume Overview

School Attended

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Degrees