Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. Strong customer relations skills.
Pharmacy Technician Certification Board Certified
Licensed by California State Board of Pharmacy
Expert understanding of Medicare and Medicaid processes
Strong background in FDA drug safety guidelines
Exceptional patient care and interaction
Excellent telephone etiquette
Proficient with pharmacy computer software: ComputerRX,DigitalRX, Navigator, PAS, PDX, RXHD
Efficient and accurate
Pharmaceutical storage awareness
Extensive medical terminology knowledge
Pharmacy Technician - Prior authorization specialist10/2017 － 03/2018Adecco Staffing - OptumRXIrvine, CAHandled telephone calls concerning prior authorizations. Outreach specialist - contacted doctor's offices to get additional information to fulfill prior authorization requests. Completed end-of-day Excel summary report.
Pharmacy Technician07/2016 － 02/2017T&GIrvine, CAProficiently processes and dispenses written, oral and electronic prescriptions. Regularly completes paperwork and enters prescription and insurance billing information into patient profiles. Verifies patient data and billing information (Prior Authorizations, E-Tars, Clozipine Lab, Accutane I-Pledge). Verifies accuracy and completeness of information on prescription and refill requests. Correctly prices and files prescriptions after they are filled. Enters new patient profiles and prescriptions into medication input software system - Digital Rx. Strictly maintains customer and patient confidentiality. Precisely processes third party prescriptions. Dispenses Horizon Pharma (Duexis, Vivmo, Pennsaid ). Processess prior authorizations with Cover My Meds for these medications. Fills Hospice prescriptions and bills through Hospice. Processes up to 200 prescriptions on high volume days with 100% accuracy. Labels all products appropriately, including cautionary and auxiliary labels. Retrieves, counts and measures drugs and capped and uncapped vials and bottles. Communicates directly with doctors' offices via telephone, fax and email. Answers and screens phone calls for the staff pharmacist in a friendly, efficient manner. Promptly refers all doctors' calls and customers' medical questions to the pharmacist on duty. Efficiently answers multi-line phone and processes high volume of order requests from nurses, doctors and pharmacists. Provides friendly customer service at prescription drop-off and pick-up counters. Appropriately resolves customer issues, complaints and questions.Maintains drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Maintains proper storage and security conditions for all drugs.
Pharmacy Technician09/2006 － 06/2016B&BMission Viejo, CAThe B&B pharmacy, Cal-Med, was sold to T&G. My duties and responsibilities as a pharmacy technician remained the same.
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