As a customer service professional dedicated to effective team management and customer satisfaction, I look forward to providing leadership, direction and guidance to my team ensuring quality and productivity as well as guaranteing that all contractual and regulatory goals are not only met, but exceeded on a regular basis. I will be implementing problem solving skills in addition to providing a positive work environment, which I feel will allow my team to work most effectively.
Complex problem solving
Exceptional interpersonal communication
Adherence to high customer service standards
Excellent time management skills
Pharmacy Technican Prior Authorization DepartmentOptum Rx - Costa Mesa, 92626, CA11/2011 - Current
Effectively resolved insurance rejections and other billing issues.
Processed authorization requests for Non Formulary Medications as well as Excluded medications.
Assisted as a Subject Matter Expert on the floor, providing trouble shooting tips and problem solving techniques to allow our members to receive there medications in a timely manner.
Provided training to 4 different new hire classes in the Prior Authorization Department yearly ramp, providing advocates with the tools they will need to suceed on a daily basis.
Compiled the AMC report daily, which consisted of running the report in a timely manner, delegating checks to qualified advocates and ultimately verifying all checks were completed thoroughly in order to avoid all compliance issues.
BartenderCrab Pot - Long Beach, CA04/2008 - 08/2011
Maintained a consistent, regular attendance record.
Effectively and calmly resolved situations with intoxicated guests.
Immediately informed supervisors of any problems or unusual situations and took appropriate action.
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
Provided indepth training to new employees.
ManagerEccos Italian Restaurant - Long Beach, CA03/2000 - 01/2008
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Conducted timely performance evaluations for all front of house staff.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Pharmacy TechnicianAmerican Career College - Anaheim, CA2008