Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Customer service expert
Creative problem solving
Worked with company systems such as Argus, EPost, Mentor, and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Pharmacy Customer Service Representative 11/2016 to CurrentHumana Pharmacy Irving , TXTake inbound calls for Medicare members, assist members with ordering correct medications, update members' demographics, update members' credit card information, educate members on next refill dates for medications, take payments for past due balances, attach credit cards to correct orders, transfer members to pharmacists for questions regarding medications, inform members about expired prescriptions, help members access online pharmacy accounts, educate members about prescription plan coverage, process refunds for members, send invoices for medications, ensure members' medication are delivered to the correct address, and transfer members to other departments for further assistance.
Senior Customer Service Representative 04/2013 to 07/2016Capital One Bank Irving , TXTake inbound calls, meet a monthly goal on PI score board, educate customers on account management, take loan payments, update mailing information, provide information regarding loan payments, fees, interest, encourage customers to utilize full banking benefits, refund overdraft fees, transfer to other internal departments, order new debit cards, block debit cards due to lost, stolen, or damage, and provide excellent customer service.
Sales Associate 04/2010 to 06/2012Dillards Arlington, TXMeet a daily sales goal, obtain credit applications, assist customers on the sales floor, answer questions about fashion, maintain clientele by calling customers, informing customers about different promotions and sales, and clean the sales floor.
Associate of Arts: General Studies 2011Tyler Junior Colege Tyler , TX, USA