Pharmacy Customer Service Representative resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Committed Pediatrician skilled in communicating with pediatric patients and guardians to ensure trusting rapport, quality care and comprehension of health and wellness measures. Offering almost 9 years of diverse healthcare experience, including administering immunizations and completing routine medical exams to track physical and emotional development.
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Growing expert in issues with dedication to increasing productivity through close analysis of given tasks. Proven history of increasing customer satisfaction.
Skills
Listening skills
Money handling
Sales expertise
Financial records analysis
Written and oral communication skills
Superb time management
Excellent communication skills
Negotiation Tactics
Verbal/written communication
POS system operation
Client account management
Energetic self-starter
Team player mentality
Outgoing personality
Reliable and punctual
Customer- and service-oriented
B2B sales and customer service
Hunter/farmer sales strategies
Reading comprehension skills
Cash register operation
Sales Forecasting
Strategic planning
Documentation and recordkeeping
Sales development
Key account generation
Market research and analysis
Business development
Product Sales
Retail merchandising expertise
Inventory control procedures
Dispute mediation
Data entry
Training and development
Database maintenance
Payment processing
Customer support
Active listening
Conflict mediation
Customer relations
Quality control
Inbound and Outbound Calling
Credit card payment processing
Employee coaching
Employee coaching
Data evaluation
Senior leadership support
High-energy attitude
Report generation
Microsoft Office expertise
Experience
Pharmacy Customer Service Representative, 08/2020 to Current Cvs Health – Sylmar, CA,
Kept detailed records of customer accounts, including actions taken, issues resolved and information.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Answered 15+ inbound calls per day and directed to designated individuals or departments.
Achieved high sales percentage with consultative, value-focused customer service approach.
Assessed customer needs and upsold products and services to maximize sales.
Prevented key account losses by researching discrepancies for corrective action.
Upheld privacy and security requirements established by regulatory agencies.
Set up and activated customer accounts to maintain QA satisfaction levels.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Established membership loyalty, executing flawless customer retail account management.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Provided top quality control and eliminated downtime to maximize revenue.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Associate, 04/2019 to 08/2020 Lakeshirts, Inc – Detroit Lakes, MN,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 90 % or more.
Offered product and service consultations and employed upselling techniques.
Processed orders through an electronic system and coordinated product deliveries.
Negotiated and closed deals with minimal oversight.
Helped average of 30 customers per day by responding to inquiries and locating products.
Prepared cash deposits up to $20,000 with zero discrepancies.
Surpassed daily sales goals 80% by cross-selling products and promoting additional products.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Assisted customers by finding needed items and checking inventory for items at other locations.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Sold various products by explaining unique features and educating customers on proper application.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Reset store displays for special events and seasonal merchandise changes.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Listened to customer needs to identify and recommend optimal 100% selections.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Pediatrician, 02/2014 to 11/2018 Cci Health & Wellness Services – Greenbelt, MD,
Monitored health and wellness of newborns, including premature births with gestation as low as [Number] weeks.
Provided parents with advice and guidance on nutrition, exercise and activity levels to combat childhood obesity.
Provided pediatric care for patients from birth through adolescence.
Educated teenage patients and parents about sexually transmitted diseases and inherent dangers surrounding sexual activity.
Advocated for and administered child immunizations according to CDC scheduling recommendations and patient needs.
Considered health history and genetic information to offer pediatric preventive healthcare.
Treated children and youth for typical minor illnesses including ear infections, minor injuries and viruses.
Assessed growth and overall wellness of pediatric patients to offer care plans for optimal developmental progress.
Liaised with radiology and lab professionals to execute necessary pediatric tests.
Monitored annual progression of pediatric patients' weight and height to determine proper development, nutrition and physical wellness.
Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, imaging advances, government regulations, health insurance changes and financing options.
Administered palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
Delivered on-call care in large hospital day and night for seven consecutive days.
Maintained HIPAA compliance across all patient data-handling, systems and training.
Monitored treatment regimens to determine efficacy and adjusted according to results achieved.
Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Added and corrected information in patient electronic health records.
Evaluated nursing notes to confirm accuracy of care provided and patient responses.
Provided patient diagnosis, test evaluation and treatment under strict time constraints.
Treated patients with strokes, head traumas, comas and intracranial hematomas.
Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
Recorded patients' medical history, vital statistics and test results in electronic medical records.
Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
Education and Training
M.D.: Medicine (Pre-Medicine), Expected in 05/2012 HAN University Of Applied Sciences - Nijmegen , Gelderland GPA:
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