- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Detailed Client Service Associate and Certified Nurse Assistant known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
- In-store support
- Microsoft Office expertise
- Product organization
- Infection control procedures
- Patient relations
- Patient Care and Safety
- HIPAA
- Helping with medication
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- Documentation procedures expert
- Customer Support
- Safety regulations
- Stockroom procedures
- Schedule mastery
- Business development understanding
- Employee coaching
- Senior leadership support
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Pharmacy Customer Service Representative, 10/2020 - Current
Cvs Health – Homewood, AL,
- Answered customer questions and referred to pharmacist for medication information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Verified written prescription and refill requests to confirm complete and accurate information for pharmacists.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Prepared medication labels with item name and quantity.
- Answered customer questions about prescribed and OTC medications.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
Customer Service Representative, 06/2018 - 10/2020
Common Spirit – Oxnard, CA,
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Maintained cleanliness and presentation of stock room and production floor.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Upheld strict quality control policies and procedures during customer interactions.
Cashier, 04/2017 - 06/2018
Circle K Stores, Inc. – Belton, TX,
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Retrieved grocery carts from parking lot and returned to appropriate areas.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Greeted customers to build rapport and increase customer satisfaction.
- Answered customer questions regarding products and store services.
- Returned unwanted merchandise to appropriate store shelves.
- Illustrated solid work ethic and commitment through consistent attendance.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Assembled cartons, crates and containers to prepare for shipping.
- Accepted cash and credit card payments, issued receipts and provided change.
- Met high productivity standards in processing payments for customers.
- Helped with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Answered customer quests, provided store information and escorted to desired store areas.
- Resolved customer complaints and escalated worsening concerns for remediation.
High School Diploma: , Expected in 06/2021
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Worthington Senior High School - West Palm Beach, FL
GPA:
: Certified Nurse Assistant , Expected in 08/2020
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Medical Institute of Palm Beach - Lake Worth, FL
GPA:
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