Detailed Client Service Associate and Certified Nurse Assistant known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
In-store support
Microsoft Office expertise
Product organization
Infection control procedures
Patient relations
Patient Care and Safety
HIPAA
Helping with medication
Documentation procedures expert
Customer Support
Safety regulations
Stockroom procedures
Schedule mastery
Business development understanding
Employee coaching
Senior leadership support
Experience
Pharmacy Customer Service Representative, 10/2020 - Current Cvs Health – Homewood, AL,
Answered customer questions and referred to pharmacist for medication information.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Verified written prescription and refill requests to confirm complete and accurate information for pharmacists.
Built and maintained productive relationships with employees.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Prepared medication labels with item name and quantity.
Answered customer questions about prescribed and OTC medications.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
Maintained clean and organized pharmacy shelving and work areas.
Efficiently processed cash register transactions for new and refilled prescription orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Maintained pharmacy counter and related areas in clean, neat and organized fashion.
Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
Customer Service Representative, 06/2018 - 10/2020 Common Spirit – Oxnard, CA,
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
Maintained cleanliness and presentation of stock room and production floor.
Built and maintained productive relationships with employees.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Upheld strict quality control policies and procedures during customer interactions.
Cashier, 04/2017 - 06/2018 Circle K Stores, Inc. – Belton, TX,
Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Retrieved grocery carts from parking lot and returned to appropriate areas.
Assisted with organization and cleaning to maintain tidy store appearance.
Greeted customers to build rapport and increase customer satisfaction.
Answered customer questions regarding products and store services.
Returned unwanted merchandise to appropriate store shelves.
Illustrated solid work ethic and commitment through consistent attendance.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
Marked and labeled containers with accurate shipping information to prevent delays.
Reviewed packing slips and other documentation to properly box requested items for shipment.
Assembled cartons, crates and containers to prepare for shipping.
Accepted cash and credit card payments, issued receipts and provided change.
Met high productivity standards in processing payments for customers.
Helped with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Answered customer quests, provided store information and escorted to desired store areas.
Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
High School Diploma: , Expected in 06/2021 - Worthington Senior High School - West Palm Beach, FL GPA:
: Certified Nurse Assistant , Expected in 08/2020 - Medical Institute of Palm Beach - Lake Worth, FL GPA:
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