Pharmacy Customer Service Representative resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Results-driven customer service professional with more than 10-years of experience ensuring problem resolution. Open and clear communicator at all levels with disciplined execution. Highly skilled in addressing customer concerns with speed, accuracy, and the utmost professionalism. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Highlights
Works as a team member
Energetic work attitude
Strong interpersonal skills
Professional communication skills
Conflict resolution proficiency
Customer advocate
Courteous demeanor
Active listening skills
Multi-line phone proficiency
Strong computer navigation skills
Experience
Pharmacy Customer Service Representative, 11/2015 - 04/2017 Oneworld Community Health Centers – Omaha, NE,
Received a high volume of calls in regard to coverage of members billing and claims history.
Properly addressed and directed inbound calls in phone queues to improve call flow.
Prepared faxes, email and handled all incoming and outgoing correspondence.
Complied with HIPPA, PHI and state and federal law regulations.
Resolved and clarified coverage levels for patient medications.
Collaborated with local pharmacies and physicians offices of members insurance plan.
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