pharmacy customer service representative resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Results-driven customer service professional with more than 10-years of experience ensuring problem resolution. Open and clear communicator at all levels with disciplined execution. Highly skilled in addressing customer concerns with speed, accuracy, and the utmost professionalism. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Highlights
Works as a team member
Energetic work attitude
Strong interpersonal skills
Professional communication skills
Conflict resolution proficiency
Customer advocate
Courteous demeanor
Active listening skills
Multi-line phone proficiency
Strong computer navigation skills
Experience
11/2015 to 04/2017Pharmacy Customer Service RepresentativeOneworld Community Health Centers | Omaha, NE,
Received a high volume of calls in regard to coverage of members billing and claims history.
Properly addressed and directed inbound calls in phone queues to improve call flow.
Prepared faxes, email and handled all incoming and outgoing correspondence.
Complied with HIPPA, PHI and state and federal law regulations.
Resolved and clarified coverage levels for patient medications.
Collaborated with local pharmacies and physicians offices of members insurance plan.
01/2012 to 08/2015Insurance Customer Service AssociateCognizant Technology Solutions | Breinigsville, PA,
Provided accurate and appropriate product information in response to customer inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Processed credit card transactions during the checkout process.
Demonstrated mastery of customer service call script within specified time frames.
Complied with Service Center policies, procedures and quality assurance measures.
Ran reports and supplied data to fulfill customer report requirements.
08/2008 to 10/2011Insurance Customer Service RepresentativeQualfon | Mi, MI,
Prepared prescription requests and collaborated with local pharmacies, during the open enrollment periods.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Resolved and clarified issues with patient medications and collaborated with local pharmacies
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Addressed customer service inquiries in a timely and accurate fashion.
04/2008 to 07/2008Customer Service RepresentativeBudget Suites Of America | City, STATE,
Greeted and registered all guests in a courteous and professional manner.
Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Answered department telephone calls within two rings, using correct salutations and telephone etiquette.
Manage miscellaneous administrative duties, to include, customer assistance, filing, and letter preparation.
Processed credit card transactions during the checkout process.
05/2005 to 03/2008Customer Service/Record KeepingCarmen's Innovations | City, STATE,
Assisted customers with store and product upgrades
Computed accurate sales prices for purchase transactions.
Accurately logged all daily shipping and receiving orders.
Communicated all merchandise needs or issues to appropriate supervisors.
Education
Expected in to to High School Diploma | GeneralValley High School, Las Vegas, NVGPA:
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