Pharmacy Customer Service Representative Resume Example
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PHARMACY CUSTOMER SERVICE REPRESENTATIVE
Summary
Results-driven customer service professional with more than 10-years of experience ensuring problem resolution. Open and clear communicator at all levels with disciplined execution. Highly skilled in addressing customer concerns with speed, accuracy, and the utmost professionalism. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Highlights
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Experience
December 2015 to May 2017
Oneworld Community Health CentersOmaha , NEPharmacy Customer Service Representative
- Received a high volume of calls in regard to coverage of members billing and claims history.
- Properly addressed and directed inbound calls in phone queues to improve call flow.
- Prepared faxes, email and handled all incoming and outgoing correspondence.
- Complied with HIPPA, PHI and state and federal law regulations.
- Resolved and clarified coverage levels for patient medications.
- Collaborated with local pharmacies and physicians offices of members insurance plan.
February 2012 to September 2015
Cognizant Technology SolutionsBreinigsville , PAInsurance Customer Service Associate
- Provided accurate and appropriate product information in response to customer inquiries.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Processed credit card transactions during the checkout process.
- Demonstrated mastery of customer service call script within specified time frames.
- Complied with Service Center policies, procedures and quality assurance measures.
- Ran reports and supplied data to fulfill customer report requirements.
September 2008 to November 2011
QualfonMi , MIInsurance Customer Service Representative
- Prepared prescription requests and collaborated with local pharmacies, during the open enrollment periods.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Resolved and clarified issues with patient medications and collaborated with local pharmacies
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Addressed customer service inquiries in a timely and accurate fashion.
May 2008 to August 2008
Budget Suites Of AmericaCity , STATECustomer Service Representative
- Greeted and registered all guests in a courteous and professional manner.
- Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
- Answered department telephone calls within two rings, using correct salutations and telephone etiquette.
- Manage miscellaneous administrative duties, to include, customer assistance, filing, and letter preparation.
- Processed credit card transactions during the checkout process.
June 2005 to April 2008
Carmen's InnovationsCity , STATECustomer Service/Record Keeping
- Assisted customers with store and product upgrades
- Computed accurate sales prices for purchase transactions.
- Accurately logged all daily shipping and receiving orders.
- Communicated all merchandise needs or issues to appropriate supervisors.
Education
Valley High School
City, State, United statesGeneralHigh School Diploma
City, State, United statesGeneralHigh School Diploma
- 3.0 GPA
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Resume Overview
School Attended
- Valley High School
Job Titles Held:
- Pharmacy Customer Service Representative
- Insurance Customer Service Associate
- Insurance Customer Service Representative
- Customer Service Representative
- Customer Service/Record Keeping
Degrees
- General High School Diploma
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