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pharmacy customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • In-store support
  • Microsoft Office expertise
  • Product organization
  • Infection control procedures
  • Patient relations
  • Patient Care and Safety
  • HIPAA
  • Helping with medication
  • Documentation procedures expert
  • Customer Support
  • Safety regulations
  • Stockroom procedures
  • Schedule mastery
  • Business development understanding
  • Employee coaching
  • Senior leadership support
Experience
Pharmacy Customer Service Representative, 10/2020 to Current
Oneworld Community Health CentersOmaha, NE,
  • Answered customer questions and referred to pharmacist for medication information.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Verified written prescription and refill requests to confirm complete and accurate information for pharmacists.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Prepared medication labels with item name and quantity.
  • Answered customer questions about prescribed and OTC medications.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
Customer Service Representative, 06/2018 to 10/2020
Rogers Group IncColumbia, TN,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Upheld strict quality control policies and procedures during customer interactions.
Cashier, 04/2017 to 06/2018
Ingles Markets, IncorporatedCommerce, GA,
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Greeted customers to build rapport and increase customer satisfaction.
  • Answered customer questions regarding products and store services.
  • Returned unwanted merchandise to appropriate store shelves.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
High School Diploma: , Expected in 06/2021
Worthington Senior High School - West Palm Beach, FL
GPA:
: Certified Nurse Assistant , Expected in 08/2020
Medical Institute of Palm Beach - Lake Worth, FL
GPA:

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Resume Overview

School Attended

  • Worthington Senior High School
  • Medical Institute of Palm Beach

Job Titles Held:

  • Pharmacy Customer Service Representative
  • Customer Service Representative
  • Cashier

Degrees

  • High School Diploma

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