Talented Senior Medical Receptionist Clerk adept at managing complex responsibilities in high-volume settings. Resourceful and proactive with strengths in building professional, focused teams. Seeking to use advanced experience and skills to improve department efficiency, accuracy and productivity in a busy managed-care environment.
Licenses
Medical Terminology
Microsoft Word Certification
Excel Proficiency Certification
Skill Highlights
Data entry
Administrative support
Documentation
Inventory coordination
Work well independently
Client relations
Meeting planning
Patient charting
Insurance eligibility verifications
Telecommunication skills
Adaptive team player
Visual merchandising proficiency
Excellent communication skills
Microsoft Office proficiency
Spreadsheet management
Multi-line phone proficiency
Filing and data archiving
Insurance processing
Education and Training
Arkansas State University Mid-SouthWest Memphis, ArExpected in 2010 ā ā: - GPA:
*Microsoft word
*Microsoft Excel
*Microsoft Power-point
*College Survival skills
*Medical Terminology
West Memphis AcademyWest Memphis, ArExpected in 1984 ā āHigh School Diploma: - GPA:
Professional Experience
Examworks - Pharmaceutical Customer Service Representative Yuma, AZ, 05/2015 -
*Entered new patient profiles and prescriptions into medication input software system.
*Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
*Accurately recorded compounded products and prepared appropriate labels.
*Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
*Fill
customer orders according to standard operation procedures (sops)
*Assist
in labeling and inspecting all products
*Operating
and troubleshooting machinery
*Cycle
count products
*Complete
record document with other pertinent data
*Remove
all finished goods in compliance with (sop)-Gmp
Robert Bosch Tools - File clerk/ Office Assistant City, STATE, 08/2010 - 02/2015
*Answer phones and transfer to the appropriate staff member
*Take and distribute accurate messages
*Greet public and clients and direct them to the correct staff member
*Sort and distribute incoming mail
*Monitor incoming emails and answer or forward as required
*Prepare outgoing mail for distribution
*Fax, scan and copy documents
*Maintain office filing and storage systems
*Update and maintain databases such as mailing lists, contact lists and client information
*Retrieve information when requested
*Organize appointments and meetings
*Assist with event planning and implementation
*Monitor and maintain office supplies
*Ensure office equipment is properly maintained and serviced
*Perform work related errands as requested such as going to the post office and bank
*Operated office equipment such as copiers and fax machines.
*Entered information into computer databases.
*Scanned and filed forms, reports, correspondence and receipts.
*Reviewed files to check for complete and accurate information.
*Keep office clean
Saint Francis Hospital - Radiology Receptionist/Medical Receptionist City, STATE, 08/2009 - 04/2010
*Customer
service
*Scheduling
appointments
*Microsoft
word documents
*Faxing/Coping
*Indexing/Scanning
*Answer office phones
*Greet patients and prepare them for examinations
*Obtain patient medical history and vital signs
*Assist physician during patient examinations
*Perform routine laboratory tests and administer injections
*Explain treatment procedures, medications, special diets, or doctorās instructions
*Perform electrocardiograms or other diagnostic tests
*Authorize drug refills and provide prescription information to pharmacies
*Assist with insurance, coding, and billing paperwork
*Welcomes patients and
visitors by greeting patients and visitors, in person or on the
telephone.
* Accurately registers patients by obtaining complete
demographics, insurance information, photo ID, consent and health
history.
*Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
*Maintains patient accounts by obtaining, recording, and updating personal and financial information.
*Collects co-pay and any past due balances and applies payment as needed.
*Maintains attention to detail for all medical records.
*Scans information into patient chart daily.
*Helps patients in distress by responding to emergencies.
*Protects
patients' rights by maintaining confidentiality of personal and
financial information.
* Maintains operations by following policies and
procedures; reporting needed changes.
* Contributes to team effort by
accomplishing related results as needed.
Baptist Memorial Hospital - Medical Receptionist City, STATE, 07/2005 - 04/2008
*Answering phones
*Scheduling
appointments
*Verifying insurance
*Obtaining referrals as needed
* Data
entry
*Obtaining medical records
*Scanning of medical records into
the EMR system
*Greet patients
*Register patients according to established protocols
*Assist patients to complete all necessary forms and documentation including medical insurance
*Ensure patient information is accurate including billing informationin
*Form patients of medical office procedures and policy
*Maintain and manage patient records
*Move patients through appointments as scheduled
*Collect co-pays and payments
*Schedule hospital admissions, tests, scans and outside appointments for patients
*Obtain external medical reports as required by medical professionals
*Respond and comply to requests for informationdeal with incoming and outgoing post
*Complete other clerical duties as assignedmaintain stock of forms and *Office supplies
*Ensure reception area is well maintained, neat and clean
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