Talented Senior Medical Receptionist Clerk adept at managing complex responsibilities in high-volume settings. Resourceful and proactive with strengths in building professional, focused teams. Seeking to use advanced experience and skills to improve department efficiency, accuracy and productivity in a busy managed-care environment.
Microsoft Word Certification
Excel Proficiency Certification
Work well independently
Insurance eligibility verifications
Adaptive team player
Visual merchandising proficiency
Excellent communication skills
Microsoft Office proficiency
Multi-line phone proficiency
Filing and data archiving
Glaxo Smith & KlineMemphis, TNPharmaceutical Customer Service Representative
*Entered new patient profiles and prescriptions into medication input software system.
*Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
*Accurately recorded compounded products and prepared appropriate labels.
*Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
customer orders according to standard operation procedures (sops)
in labeling and inspecting all products
and troubleshooting machinery
record document with other pertinent data
all finished goods in compliance with (sop)-Gmp
Robert Bosch ToolsWest Memphis, ArFile clerk/ Office Assistant
*Answer phones and transfer to the appropriate staff member
*Take and distribute accurate messages
*Greet public and clients and direct them to the correct staff member
*Sort and distribute incoming mail
*Monitor incoming emails and answer or forward as required
*Prepare outgoing mail for distribution
*Fax, scan and copy documents
*Maintain office filing and storage systems
*Update and maintain databases such as mailing lists, contact lists and client information
*Retrieve information when requested
*Organize appointments and meetings
*Assist with event planning and implementation
*Monitor and maintain office supplies
*Ensure office equipment is properly maintained and serviced
*Perform work related errands as requested such as going to the post office and bank
*Operated office equipment such as copiers and fax machines.
*Entered information into computer databases.
*Scanned and filed forms, reports, correspondence and receipts.
*Reviewed files to check for complete and accurate information.
*Keep office clean
Saint Francis HospitalBartlett, TnRadiology Receptionist/Medical Receptionist
*Answer office phones
*Greet patients and prepare them for examinations
*Obtain patient medical history and vital signs
*Assist physician during patient examinations
*Perform routine laboratory tests and administer injections
*Explain treatment procedures, medications, special diets, or doctor's instructions
*Perform electrocardiograms or other diagnostic tests
*Authorize drug refills and provide prescription information to pharmacies
*Assist with insurance, coding, and billing paperwork
*Welcomes patients and
visitors by greeting patients and visitors, in person or on the
* Accurately registers patients by obtaining complete
demographics, insurance information, photo ID, consent and health
*Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
*Maintains patient accounts by obtaining, recording, and updating personal and financial information.
*Collects co-pay and any past due balances and applies payment as needed.
*Maintains attention to detail for all medical records.
*Scans information into patient chart daily.
*Helps patients in distress by responding to emergencies.
patients' rights by maintaining confidentiality of personal and
* Maintains operations by following policies and
procedures; reporting needed changes.
* Contributes to team effort by
accomplishing related results as needed.
Baptist Memorial HospitalMemphis, TnMedical Receptionist
*Obtaining referrals as needed
*Obtaining medical records
*Scanning of medical records into
the EMR system
*Register patients according to established protocols
*Assist patients to complete all necessary forms and documentation including medical insurance
*Ensure patient information is accurate including billing informationin
*Form patients of medical office procedures and policy
*Maintain and manage patient records
*Move patients through appointments as scheduled
*Collect co-pays and payments
*Schedule hospital admissions, tests, scans and outside appointments for patients
*Obtain external medical reports as required by medical professionals
*Respond and comply to requests for informationdeal with incoming and outgoing post
*Complete other clerical duties as assignedmaintain stock of forms and *Office supplies
*Ensure reception area is well maintained, neat and clean
*Safeguard patient privacy and confidentiality
Education and Training
Arkansas State University Mid-SouthWest Memphis, Ar
*College Survival skills
West Memphis AcademyWest Memphis, ArHigh School Diploma