(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Talented Senior Medical Receptionist Clerk adept at managing complex responsibilities in high-volume settings. Resourceful and proactive with strengths in building professional, focused teams. Seeking to use advanced experience and skills to improve department efficiency, accuracy and productivity in a busy managed-care environment.
  • Medical Terminology
  • Microsoft Word Certification
  • Excel Proficiency Certification
Skill Highlights
  • Data entry
  • Administrative support
  • Documentation
  • Inventory coordination
  • Work well independently
  • Client relations
  • Meeting planning
  • Patient charting
  • Insurance eligibility verifications
  • Telecommunication skills
  • Adaptive team player
  • Visual merchandising proficiency
  • Excellent communication skills
  • Microsoft Office proficiency
  • Spreadsheet management
  • Multi-line phone proficiency
  • Filing and data archiving
  • Insurance processing
Education and Training
Arkansas State University Mid-South West Memphis, Ar Expected in 2010 : - GPA :
*Microsoft word
*Microsoft Excel
*Microsoft Power-point
*College Survival skills
*Medical Terminology
West Memphis Academy West Memphis, Ar Expected in 1984 High School Diploma : - GPA :
Professional Experience
Examworks - Pharmaceutical Customer Service Representative
Yuma, AZ, 05/2015 -
*Entered new patient profiles and prescriptions into medication input software system.
*Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
*Accurately recorded compounded products and prepared appropriate labels.
*Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
*Fill customer orders according to standard operation procedures (sops)
*Assist in labeling and inspecting all products
*Operating and troubleshooting machinery
*Cycle count products
*Complete record document with other pertinent data
*Remove all finished goods in compliance with (sop)-Gmp
Robert Bosch Tools - File clerk/ Office Assistant
City, STATE, 08/2010 - 02/2015
*Answer phones and transfer to the appropriate staff member
*Take and distribute accurate messages
*Greet public and clients and direct them to the correct staff member
*Sort and distribute incoming mail
*Monitor incoming emails and answer or forward as required
*Prepare outgoing mail for distribution
*Fax, scan and copy documents
*Maintain office filing and storage systems
*Update and maintain databases such as mailing lists, contact lists and client information
*Retrieve information when requested
*Organize appointments and meetings
*Assist with event planning and implementation
*Monitor and maintain office supplies
*Ensure office equipment is properly maintained and serviced
*Perform work related errands as requested such as going to the post office and bank
*Operated office equipment such as copiers and fax machines.
*Entered information into computer databases.
*Scanned and filed forms, reports, correspondence and receipts.
*Reviewed files to check for complete and accurate information.
*Keep office clean
Saint Francis Hospital - Radiology Receptionist/Medical Receptionist
City, STATE, 08/2009 - 04/2010
*Customer service
*Scheduling appointments
*Microsoft word documents
*Answer office phones
*Greet patients and prepare them for examinations
*Obtain patient medical history and vital signs
*Assist physician during patient examinations
*Perform routine laboratory tests and administer injections
*Explain treatment procedures, medications, special diets, or doctor’s instructions
*Perform electrocardiograms or other diagnostic tests
*Authorize drug refills and provide prescription information to pharmacies
*Assist with insurance, coding, and billing paperwork
*Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone.
* Accurately registers patients by obtaining complete demographics, insurance information, photo ID, consent and health history.
*Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
*Maintains patient accounts by obtaining, recording, and updating personal and financial information.
*Collects co-pay and any past due balances and applies payment as needed.
*Maintains attention to detail for all medical records.
*Scans information into patient chart daily.
*Helps patients in distress by responding to emergencies.
*Protects patients' rights by maintaining confidentiality of personal and financial information.
* Maintains operations by following policies and procedures; reporting needed changes.
* Contributes to team effort by accomplishing related results as needed.
Baptist Memorial Hospital - Medical Receptionist
City, STATE, 07/2005 - 04/2008
*Answering phones
*Scheduling appointments
*Verifying insurance
*Obtaining referrals as needed
* Data entry
*Obtaining medical records
*Scanning of medical records into the EMR system
*Greet patients
*Register patients according to established protocols
*Assist patients to complete all necessary forms and documentation including medical insurance
*Ensure patient information is accurate including billing informationin
*Form patients of medical office procedures and policy
*Maintain and manage patient records
*Move patients through appointments as scheduled
*Collect co-pays and payments
*Schedule hospital admissions, tests, scans and outside appointments for patients
*Obtain external medical reports as required by medical professionals
*Respond and comply to requests for informationdeal with incoming and outgoing post
*Complete other clerical duties as assignedmaintain stock of forms and *Office supplies
*Ensure reception area is well maintained, neat and clean
*Safeguard patient privacy and confidentiality

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Resume Overview

School Attended

  • Arkansas State University Mid-South
  • West Memphis Academy

Job Titles Held:

  • Pharmaceutical Customer Service Representative
  • File clerk/ Office Assistant
  • Radiology Receptionist/Medical Receptionist
  • Medical Receptionist


  • High School Diploma

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