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Pet Care Shift Leader Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Service-driven professional with 15 years experience in customer service. Personable and reliable desiring opportunity to work with animals, and take my career to the next level.

Skills
  • Staff development
  • Issue resolution
  • Client support
  • Team Supervision
  • Communication
  • Basic Computer
  • Multitasking
Experience
01/2020 to Current
Pet Care Shift Leader Horizon House Seattle, WA,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Resolved customer complaints and reported issues to senior management.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Completed opening and closing duties to facilitate business operations.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Created and improved daily operational plans, including production schedules and optimizing task flows.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
05/2019 to 01/2020
Shift Manager Planet Fitness Holly Springs, NC,
  • Managed inventory and ordered new products when inventory was running low.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Documented receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
07/2016 to 05/2019
Shift Supervisor Walgreens City, STATE,
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Oversaw timely execution of promotions and marketing programs.
  • Led cross-department initiative to launch cost reduction efforts.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Employed security and loss prevention strategies during shift.
  • Evaluated operational records and made scheduling adjustments to maximize productivity.
Education and Training
Expected in 08/2008
GED:
Fort Defiance High School - Fort Defiance, VA
GPA:

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Resume Strength

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  • Length
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Resume Overview

School Attended
  • Fort Defiance High School
Job Titles Held:
  • Pet Care Shift Leader
  • Shift Manager
  • Shift Supervisor
Degrees
  • GED

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