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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Highly motivated professional with four years of experience providing excellent customer service, working in a team environment, and experienced in safety procedures and client service.

Skills
  • Route logs
  • Customer rapport
  • GPS and route planning
  • City and non-city driving
  • Safety standards and protocols
  • Processes and procedures
  • Transportation
  • Materials transport
  • Safety and compliance
  • Reading comprehension
  • Written Communication
Work History
11/2020 to 01/2021
Personal Vehicle Driver Basha's Yuma, AZ,
  • Organized packages and boxes by their address.
  • Arranged packages in personal vehicle in specific order for delivery.
  • Exceeded goals through effective task prioritization and great work ethic
  • Completed deliveries to ensure compliance with relevant timeline regulations
  • Increased customer satisfaction by delivering packages on time
  • Worked flexible hours; night, weekend, and holiday shifts
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Received and processed stock into inventory management system
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
  • Identified issues, analyzed information and provided solutions to problems
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
12/2017 to 09/2018
Host / Cashier / Waiter Basha's Kayenta, AZ,
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Performed cashier duties that dealt with handling money, printing out receipts, providing change to customers and adding and subtracting funds on gift cards.
  • Took customers’ orders for food, and answered their questions regarding the menu.
  • Stayed attentive to customer to ensure all their needs were met.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Monitored seating area and checked restrooms every hour to keep spotless.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Collaborated with kitchen to inform customers of wait times and answer questions about food
  • Assisted managers with quickly resolving service- and food-related issues
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Used cash registers and credit card machines to cash out customers.
06/2016 to 11/2017
Courtesy Clerk Bel Air Market City, STATE,
  • Provided excellent customer service.
  • Helped customers take merchandise out of store and loaded items into vehicles
  • Cleaned and mopped bathrooms.
  • Filled balloons with helium for customers.
  • Assisted with events on behalf of Bel Air – at The Taste of Elk Grove.
  • Set up booths and poured wine for attendees.
  • Assisted in handing out food to customers at events.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
  • Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Took inventory and examined merchandise to identify items to be reordered or replenished
  • Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and taking recyclable items to be recycled.
  • Assisted customers with large purchases by carrying items to vehicles
  • Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts
  • Conducted one-on-one training with new employees to teach various store procedures
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
04/2013 to 02/2015
Courtesy Clerk Raley’s Market City, STATE,
  • Provided excellent customer service.
  • Assisted customers to their cars and loaded their groceries into their cars.
  • Cleaned and mopped bathrooms.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
  • Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom
  • Restocked, arranged and organized merchandise
  • Monitored safety and security concerns and reported to leadership for resolution
  • Maintained clean and orderly checkout areas by completing general duties, including mopping floors, and emptying trash cans.
  • Helped average of 25 customers every day by approaching conversations with positive attitude and focus on customer satisfaction
  • Conducted one-on-one training with new employees to teach various store procedures
Education
Expected in 05/2019
Bachelor of Arts: Business Administration And Management
California State University, Sacramento - Sacramento,
GPA:
  • Majored in
  • Majored in Business Administration and Management which included courses such as Business, Business Law, Accounting, Financial Management, Human Resource Management, Operations Management, Economics and marketing.

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Resume Overview

School Attended

  • California State University, Sacramento

Job Titles Held:

  • Personal Vehicle Driver
  • Host / Cashier / Waiter
  • Courtesy Clerk
  • Courtesy Clerk

Degrees

  • Bachelor of Arts

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