Highly motivated professional with four years of experience providing excellent customer service, working in a team environment, and experienced in safety procedures and client service.
Skills
Route logs
Customer rapport
GPS and route planning
City and non-city driving
Safety standards and protocols
Processes and procedures
Transportation
Materials transport
Safety and compliance
Reading comprehension
Written Communication
Work History
11/2020 to 01/2021
Personal Vehicle DriverBasha's – Yuma, AZ,
Organized packages and boxes by their address.
Arranged packages in personal vehicle in specific order for delivery.
Exceeded goals through effective task prioritization and great work ethic
Completed deliveries to ensure compliance with relevant timeline regulations
Increased customer satisfaction by delivering packages on time
Worked flexible hours; night, weekend, and holiday shifts
Demonstrated respect, friendliness and willingness to help wherever needed
Received and processed stock into inventory management system
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
Identified issues, analyzed information and provided solutions to problems
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
12/2017 to 09/2018
Host / Cashier / WaiterBasha's – Kayenta, AZ,
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Performed cashier duties that dealt with handling money, printing out receipts, providing change to customers and adding and subtracting funds on gift cards.
Took customers’ orders for food, and answered their questions regarding the menu.
Stayed attentive to customer to ensure all their needs were met.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
Documented reservations, alerted servers and managers of large groups and prepared seating
Monitored seating area and checked restrooms every hour to keep spotless.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
Collaborated with kitchen to inform customers of wait times and answer questions about food
Assisted managers with quickly resolving service- and food-related issues
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
Used cash registers and credit card machines to cash out customers.
06/2016 to 11/2017
Courtesy ClerkBel Air Market – City, STATE,
Provided excellent customer service.
Helped customers take merchandise out of store and loaded items into vehicles
Cleaned and mopped bathrooms.
Filled balloons with helium for customers.
Assisted with events on behalf of Bel Air – at The Taste of Elk Grove.
Set up booths and poured wine for attendees.
Assisted in handing out food to customers at events.
Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom
Conferred with customers about concerns with products or services to resolve problems and drive sales
Restocked, arranged and organized merchandise in front lanes to drive product sales
Took inventory and examined merchandise to identify items to be reordered or replenished
Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and taking recyclable items to be recycled.
Assisted customers with large purchases by carrying items to vehicles
Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts
Conducted one-on-one training with new employees to teach various store procedures
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
04/2013 to 02/2015
Courtesy ClerkRaley’s Market – City, STATE,
Provided excellent customer service.
Assisted customers to their cars and loaded their groceries into their cars.
Cleaned and mopped bathrooms.
Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom
Restocked, arranged and organized merchandise
Monitored safety and security concerns and reported to leadership for resolution
Maintained clean and orderly checkout areas by completing general duties, including mopping floors, and emptying trash cans.
Helped average of 25 customers every day by approaching conversations with positive attitude and focus on customer satisfaction
Conducted one-on-one training with new employees to teach various store procedures
Education
Expected in 05/2019
Bachelor of Arts: Business Administration And Management California State University, Sacramento - Sacramento, GPA:
Majored in
Majored in Business Administration and Management which included courses such as Business, Business Law, Accounting, Financial Management, Human Resource Management, Operations Management, Economics and marketing.
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