, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Highly motivated professional with four years of experience providing excellent customer service, working in a team environment, and experienced in safety procedures and client service.
- Route logs
- Customer rapport
- GPS and route planning
- City and non-city driving
- Safety standards and protocols
- Processes and procedures
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- Transportation
- Materials transport
- Safety and compliance
- Reading comprehension
- Written Communication
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11/2020 to 01/2021 Personal Vehicle Driver Basha's – Yuma, AZ,
- Organized packages and boxes by their address.
- Arranged packages in personal vehicle in specific order for delivery.
- Exceeded goals through effective task prioritization and great work ethic
- Completed deliveries to ensure compliance with relevant timeline regulations
- Increased customer satisfaction by delivering packages on time
- Worked flexible hours; night, weekend, and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
- Received and processed stock into inventory management system
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Identified issues, analyzed information and provided solutions to problems
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
12/2017 to 09/2018 Host / Cashier / Waiter Basha's – Kayenta, AZ,
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Performed cashier duties that dealt with handling money, printing out receipts, providing change to customers and adding and subtracting funds on gift cards.
- Took customers’ orders for food, and answered their questions regarding the menu.
- Stayed attentive to customer to ensure all their needs were met.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Monitored seating area and checked restrooms every hour to keep spotless.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Collaborated with kitchen to inform customers of wait times and answer questions about food
- Assisted managers with quickly resolving service- and food-related issues
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Used cash registers and credit card machines to cash out customers.
06/2016 to 11/2017 Courtesy Clerk Bel Air Market – City, STATE,
- Provided excellent customer service.
- Helped customers take merchandise out of store and loaded items into vehicles
- Cleaned and mopped bathrooms.
- Filled balloons with helium for customers.
- Assisted with events on behalf of Bel Air – at The Taste of Elk Grove.
- Set up booths and poured wine for attendees.
- Assisted in handing out food to customers at events.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Took inventory and examined merchandise to identify items to be reordered or replenished
- Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and taking recyclable items to be recycled.
- Assisted customers with large purchases by carrying items to vehicles
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts
- Conducted one-on-one training with new employees to teach various store procedures
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
04/2013 to 02/2015 Courtesy Clerk Raley’s Market – City, STATE,
- Provided excellent customer service.
- Assisted customers to their cars and loaded their groceries into their cars.
- Cleaned and mopped bathrooms.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom
- Restocked, arranged and organized merchandise
- Monitored safety and security concerns and reported to leadership for resolution
- Maintained clean and orderly checkout areas by completing general duties, including mopping floors, and emptying trash cans.
- Helped average of 25 customers every day by approaching conversations with positive attitude and focus on customer satisfaction
- Conducted one-on-one training with new employees to teach various store procedures
Expected in 05/2019 Bachelor of Arts: Business Administration And Management
California State University, Sacramento - Sacramento,
GPA:
- Majored in
- Majored in Business Administration and Management which included courses such as Business, Business Law, Accounting, Financial Management, Human Resource Management, Operations Management, Economics and marketing.
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