Ability to follow instructions and respect authority; obeys organizational policies and the chain-of- command. Ability to deal calmly and effectively with high stress or dangerous situations; remains calm, even- tempered, and in control of emotions, as appropriate for the situation. Ability to convey oral information in a clear, concise and well organized manner taking into account the audience and the nature of the information (e.g., technical, controversial); speaks clearly, convinc- ingly and confidently using proper grammar, tone and pace; tracks audience responses and reacts ap- propriately to those responses. Ability to demonstrate fairness, professionalism and tact when interacting with others; understands and interacts effectively with a variety of people to include those who are difficult, hostile, or dis- tressed; adjusts interpersonal style, as needed, to interact with differing individuals. Ability to display a high standard of ethical conduct and can be trusted in all work situations; chooses an ethical course of action and does the right thing, even in the face of opposition; encourages others to behave accordingly.
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