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personal services client manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Certifications and Licenses

AWS Solutions Architect

AWS Data Analytics Professional Specialty

FINRA Series 6 (inactive, eligible for reactivation)

Maryland State Securities Law License (inactive, eligible for reactivation)

Professional Summary

AWS-certified Solutions Architect with a strong background in project management, technical analysis and system troubleshooting. effective work communications skills. Hands-on experience maintaining and troubleshooting IT services and applications in a fast-paced support engineering environment experience with the majority of the AWS solutions stack. From building complete applications for small business to working on T. Rowe Price's multi-year, multi-million dollar migration from legacy systems to the cloud. Advanced knowledge of VMWare, IAM, S3, EC2, VPC, EBS, Direct Connect, and Transit Gateways. Also well-versed with the Apache distributed data processing stack (Spark, Flink, Hive, etc.), as well as managing Dockers containers and scaling the same with Kubernetes.

Skills
  • Create, configure and manage cloud compute, storage, and other cloud services on AWS.
  • Create automation for provisioning, decommissioning services, and security patching on AWS.
  • Monitor and troubleshoot AWS Cloud performance issues.
  • Complex risk modeling and root cause analysis of distributed information systems.
  • Project Management
  • Remote Support
  • Animation
  • Operating Systems
  • Windows
  • Office 365
  • Digital Content
  • Troubleshooting
Work History
Personal Services Client Manager, 06/2018 to 08/2020
Harris Computer SystemsLansing, MI,
  • Served as team lead for T. Rowe Price's AWS pilot project to move all computer systems and data from on-premise legacy hardware to AWS' virtual private cloud. To include identification, and remediation, of data bottlenecks, stakeholder UX pain points and potential data retention compliance issues.
  • Served as liaison between front-line staff, AWS project management and senior leadership with focus on interdepartmental communication so that all stakeholders can quickly understand problems and make informed decisions. Implemented migration feedback database that reduced helpdesk calls by 30%
  • Supervised daily operations of team of FINRA registered representatives in Personal Services Group with focus on high net worth clients.
  • Trained associates in use and troubleshooting of AWS Direct Connect, Kinesis and several other AWS solutions.
  • Ensured that all work product met all compliance standards as set by FINRA.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations
Technical Consultant, 11/2011 to 03/2017
State Of MarylandWicomico, MD,
  • Designed and built simple MySQL relational database to manage inventory and customer loyalty program. Led migration of database and associated systems from traditional virtual machines to AWS Cloud.
  • Designed and implemented complete POS and CRM small business solutions utilizing AWS Cloud for several outside clients.
  • Delivered in-depth training to associates in customer-facing roles to promote strong team performance.
  • Contributed to success that led to acquisition of second location in 2014 and 3rd location by 2016 by utilizing principles of statistical analysis to increase revenue.
Police Officer II, 08/2007 to 11/2011
Brink's IncorporatedNew London, CT,

● Conducted motor vehicle accident investigations and numerous criminal investigations including cargo theft, violations of customs regulations, and unlicensed taxi operators. Also trained in preservation of crime scenes and chain of custody for evidence handling and all aspects of controlled entry and video surveillance.

● Assigned to executive protection details for senior members of Congress, United States Supreme Court, and various Executive Cabinet staff in conjunction with US Capitol Police and US Marshals Service while assigned to Baltimore-Washington Int’l Airport for two years. Also investigated Free Trade Zone violations and served international arrest warrants in accordance with US Customs and Border Protections standards.

● Officer of the Month six times due to proactive DUI enforcement practices. Detachment was highest performing detachment in the agency.

Crew Chief, 01/2004 to 06/2007
United States Air ForceCity, STATE,
  • Coordinated complex, and highly technical, phase maintenance projects on A-10C Thunderbolt II aircraft, and managed scheduling in accordance with stringent USAF and FAA compliance requirements.
  • Supervised and performed aircraft and component inspections. Interpreted inspection findings and determined adequacy of corrective actions. Reviewed maintenance forms, aircraft records, automated maintenance data systems, and historical reports to ensure complete documentation.
Education
No Degree: Law, Expected in
University of Baltimore School of Law - Baltimore,
GPA:
Bachelor of Science: History, Expected in 05/2011
Towson University - Baltimore, MD
GPA:

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Resume Overview

School Attended

  • University of Baltimore School of Law
  • Towson University

Job Titles Held:

  • Personal Services Client Manager
  • Technical Consultant
  • Police Officer II
  • Crew Chief

Degrees

  • No Degree
  • Bachelor of Science

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