personal service representative resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Receptionist and assistant with a solid reputation of exceptional service and with two years assisting managers with their own real estate company. Worked as a Personal Service Representative for a medical facility for almost five years, both in Nashua and Pepperell Ma. Efficient, accurate and detail-oriented. Worked as a Personal Assistant who takes initiative and has an innate drive to succeed. I am highly motivated to expand knowledge and skills. Computer proficiency with Data Entry using programs including, Soarian, Centricity and Epic. Using word and Excel programs to write letters, send emails, and do spread sheets. Experience with Shortel and Mytel as a phone operator.

  • Retrieved and re-filed patient charts in proper sequence to maintain organization
  • To-date paperwork information.
  • Scheduling, scrubbing and rescheduling patient appointments
  • Communicated with patients through phone, fax, email and in person
  • Appointments and answer inquiries.
  • Phone operator, answering and transferring calls
  • Work as team player taking care of patient needs.
  • Referral, entering them working with pre cert department, working referral buckets and understanding insurance companies
  • Working with providers to get peer to peers scheduled.
  • Sending messages via MYCHART
  • Guiding patients with questions and concerns
  • Faxing important medical documents
  • Working with medical records department retrieving records and sending in sign authorizations to release medical records
  • Scanning important information and medical records into patients charts and indexing
  • Daycare management
  • Mother of four children
  • Adept at working with special needs children
  • Basic clerical knowledge
  • MS Office proficient
  • Tutoring expertise
  • Scheduling
  • Planning
  • Exceptional communication skills
  • Quick learner
Work History
01/2018 to Current
Personal Service Representative Res-Care, Inc. Kansas City, KS,

I currently have skills in reception tasks, clinic policies/procedures, paperwork.

*responsibility in checking patient in and out of office

  • Handled incoming mail, medical records and completed appropriate actions.
  • Worked closely with Medical doctors and clinical staff to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Developed and maintained courteous and effective working relationships.
  • Used Microsoft Word and other software tools to create documents and other communications have knowledge with software programs: Centricity, Soarian, and Epic.
  • Experience with Sortel answering phones.
  • Resolved problems, improved operations and provided exceptional service.
10/2014 to 04/2017
Receptionist Chenega Corporation Berkeley, CA,
  • Opened and properly distributed incoming mail.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained clean reception area, including lounge and associated areas.
  • Answered and quickly redirected.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Managed multiple tasks and met time-sensitive deadlines
  • Confirmed appointments, communicated with clients and updated client records
  • Answered central telephone system and directed calls accordingly
  • Restocked supplies
  • Screened visitors and issued badges to maintain safety and security
08/1995 to 06/1998
Pre School Teacher North Country Academy Queensbury, NY,
  • Addressed behavioral and learning issues with parents and daycare management.
  • Monitored students' educational progress with individual charts and files.
  • Taught average of 12 children per school year.
  • Assisted and supervised 12 children through entire school day.
  • Nurtured supportive learning environment that was often used as model for other classrooms.
  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Coordinated parent-teacher conferences two times during school year.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Allowed for ample outdoor discovery time each day.
  • Established daily routines that were easy for children to follow.
  • Used classroom observations to create written assessments of student performance.
Expected in 1989 to to
Associate of Science: Health Science Mt
St. Mary's College - Los Angeles, Ca

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Resume Overview

School Attended

  • St. Mary's College

Job Titles Held:

  • Personal Service Representative
  • Receptionist
  • Pre School Teacher


  • Associate of Science

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