performance monitoring engineer resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Senior level Systems Engineer with a wide range of experience and skills, including team management and customer service. A strong conceptual thinker who prioritizes to achieve team and business objectives. Possesses a natural ability to quickly learn new technologies and how they can best utilized to meet the needs of the organization. Self-motivated to work independently and maintain a high level of productivity, as well as collaborating and working alongside colleagues to achieve success. Constantly seeking ways to improve productivity by eliminating inefficiencies, fully utilizing available technologies, or implementing automation. Exercises discretion and independent judgment in overseeing architecture, engineering, development, testing, and documentation of business critical systems. Possesses strong communication and presentation skills, especially when communicating technical topics to non-technical personnel.

Professional Skills
  • Analytical Thinking
  • Self Motivated
  • Teamwork and Collaboration
  • Team Management
  • Planning, Organizing, Prioritization
  • People, Communication, and Relationship Building
  • Critical Thinking
  • Deadline Driven
  • Problem Resolution
  • Data Collection, Analysis, and Presentation
  • Project Management
  • Work Planning and Prioritization
04/2018 to Current
Performance Monitoring Engineer Collins Aerospace Remote City, NH,
  • Design and implement monitoring and alerting for cloud and on-prem environments, software\applications, devices, and services using various monitoring software including Solarwinds Orion, SCOM, Dynatrace, WhatsUpGold, and Pingdom.
  • Provide performance and bottleneck reports to help technology teams improve performance, prevent outages, and identify root cause analysis.
  • Create customized visual dashboards for technology teams to provide a centralized view of KPIs on monitored objects of interest.
  • Assist technology teams with charts and graphical performance overlays to help with problem corelation and root cause analysis.
  • Worked with technology teams including networking, database, developers, infrastructure, etc to design custom monitoring solutions in areas of interests and little visibility.
  • Create alerting and automation based on trigger conditions ranging from basic to complex.
  • Conducted and organized calls with technology teams and product owners to review the health and performance in areas they are responsible for.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Evaluate and recommend new technologies that could improve efficiency and provide a higher level of service to the technology teams
  • Served as an advocate for the company's customers and staff to help ensure Apdex and overall satisfaction remain at a high level on company applications and services.
11/2014 to 04/2018
Senior Systems Engineer Rtx Pico Rivera, CA,
  • Senior Systems Engineer with primary responsibilities and lead ownership of vSphere 6.5 and NetApp storage
  • Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
  • Served as Subject Matter Expert and consultant to various technology teams for end-to-end architecture of platforms for teams to deploy their services and applications on while meeting the goals and requirements of the organization.
  • Respond quickly to hardware, software, network, and system failures. Provide troubleshooting, analysis, and recommendations for corrective and preventative action.
  • Assist with mentoring and providing technical guidance to newly hired Ops and Engineering team members.
  • Researched new technologies and solutions, then provide reports or presentations to leadership that would show ROI, improve quality of service, and reduce the operational expenses of the department.
  • Wrote technical documentation and diagramed architecture of team owned systems and environments such as vSphere, NetApp storage, On-Prem DataCenters, and networking.
  • Worked on several mission critical projects to meet deadlines, budgets, and agreed specifications.
  • Communicated progress and documented project or task progress with management and stakeholders.
  • Assessed technology infrastructure and significantly reduced the physical infrastructure footprint to save the organization on operational expenses and work toward the new cloud migration process.
02/2013 to 11/2014
Infrastructure Operations Manager Alutiiq Llc Alexandria, VA,
  • Manage and lead a team of Infrastructure Engineers to drive performance improvements for the business and students.
  • Management responsibilities included, but not limited to: interviewing\hiring\onboarding, performance reviews, team meetings, prioritizing tasks, project planning, developing annual budget, managing CapEx and OpEx.
  • Assume ownership of multiple Data Centers (Tier 1-3) across the United States.
  • Interact with other management and staff to provide technical assistance and consulting for continuous improvement of IT solutions.
  • Hosted and lead calls during outages to work toward a prompt resolution. Followed up with root cause analysis and reported findings with recommendations on areas of deficiency to upper management.
01/2005 to 02/2013
Systems Engineer Kaplan City, STATE,
ApdexOpExcations to thousands of company employees.
  • Engineered and deployed systems in VMware vSphere clusters.
  • Ensured redundancy and performance of systems using load balancing and clustered technologies.
  • Monitor and process incoming incidents and requests per defined Service Level Agreements
  • Administration of Active Directory, DNS, DHCP, and Group PolMetaframemulti-domain environment
  • Maintain and contribute to internal documentation of systems, environments, and applications
  • Education
    Expected in 03/2014
    Bachelor of Science: Information Technology
    Purdue Global - ,
    Certifications and Training
    • MCSE (2000)
    • Citrix Certified Administrator (CCA)
    • LEAN Training

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    Resume Overview

    School Attended

    • Purdue Global

    Job Titles Held:

    • Performance Monitoring Engineer
    • Senior Systems Engineer
    • Infrastructure Operations Manager
    • Systems Engineer


    • Bachelor of Science

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