People Lead Resume Example
Hardworking and reliable with strong ability in Customer satisfaction and service. Offering great people skills and team based.
Highly organized, proactive and punctual with team-oriented mentality.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Offering 21 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Drive financial performance of assigned areas and ensure compliance with company policies and procedures. Strong background in Customer Service and People skills. I bring a strong work ethic and excellent organizational skills.
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- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Secured optimal productivity by supervising 218 employees on staffing and recruiting administrative, operational and clerical functions.
- Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
- Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
- Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
- Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Researched and closed 172 cases involving Internal / External theft.
- Achieved 50% decrease in safety incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Increased apprehensions by over 50 % and apprehension dollars by 50% by motivating and coaching direct reports for optimum productivity and performance.
- Built cross-functional relationships with Law Enforcement , Business Partners and Community Leaders to aide in reduction of Losses.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
- Achieved the lowest shrink in market and region by implementing Aggressive Hospitality for determent and Merchandise protection procedures.
- Monitored objectives to determine effectiveness of workflows, facilitating training and mentoring for improvement.
- Conducted meetings to discuss issues and find pertinent solutions to reduce charge backs and raise profit.
- Submitted clean claims to reduce denial rates, following payer reimbursement policies and procedures.
- Trained new team members on policies and procedures for claims handling.
- Oversaw onboarding processes for new team members, delivering training on claims handling.
- Uploaded documentation and reports to corporate database system using Microsoft Word documents to facilitate smooth claims processing.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Balanced workloads to meet targets without overtaxing employees.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Price, label, set and count merchandise correctly to optimize profit and sales.
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Resume Overview
School Attended
- Luray High School
Job Titles Held:
- People Lead
- Assest Protection Manager
- Claims Manager
- Department Manager
Degrees
- High School Diploma
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