BRYANT AND STRATTON COLLEGE08/2006DiplomaMilwau, wi
BUSINESS AND BANKING INSTITUTE06/1997Certificate in Financial ServicesMilwau, wi
Froedtert HealthSeptember 2012 to CurrentPayment Specialist Milwaukee, WI
Responsible for the accurate and timely processing and posting of all incoming payments into the MIS system from
insurance companies, patients and third party payers to patient accounts.
Froedtert Health Medical GroupSeptember 2006 to August 2012Customer Service Specialist Menomonee Falls, WI
Work under minimal supervision to handle patient inquires via telephone, correspondence, or personal contact Help to resolve patient care and treatment concerns and assist in assessment of overall patient satisfaction Extensive skills in posting patient payments and charge entry, reconciling accounts, establishing and updating insurance information, and dealing with insurance companies to ensure proper payments and discounts are provided and applied to billed services, assist patients in understanding their claims as well as rectifying potentially incorrectly processed claims. Knowledge of medical coding, medical terminology, credit experience.
First HealthOctober 2003 to March 2006Member Services Representative Milwaukee, Wisconsin
Provided callers with a single source of assistance for healthcare issues including: claims, pre-certifications, benefits, eligibility, prescriptions, vision and dental.
Completed non-complicated pre-certifications utilizing criteria and policies to identify cases requiring Case Management review.
Performed as group leader, providing support and resources for other Member Services Representatives.
Implemented employee recognition program measurably improving staff morale.
Round One IncJuly 2001 to October 2003Customer Service Team Leader Milwaukee, Wisconsin
Answered incoming problem calls and assisted face to face customers with locating obsolete specialty equipment.
Ordered and kept inventory of frequently requested items, reviewed audit results, also kept track of service and production surveys.
Attended management meeting, mentored trainees, and attended ongoing training sessions.
Bank One IncJanuary 2000 to July 2001Repossession Specialist Milwaukee, Wisconsin
Collected on overdue auto and boat loans by assisting customers with payment arrangements to bring past due accounts current.
Worked with third party recovery agents to locate and recover collateral on unpaid loans Updated internal systems once collateral was repossessed.
Processed insurance claims on damaged or unable to locate property Updated system/credit reporting agencies upon repossession or redemption.
Utilized excellent negotiation, influencing and counseling skills to educate members on their alternatives to repossession.
Fleet Mortgage GroupJuly 1997 to January 2000Payoff Specialist 1 Milwaukee, Wisconsin
Processed mortgage payoffs and prepared satisfactions, file and follow-up on releases Followed up on issues presented regarding Titles and pursued issues to a full resolution Tracked progress of all transactions via the system, collect and reconcile purchased accounts Assisted with the delivery/acceptance of loans process by resolving issues prior to funding Generated daily reports to ensure timely funding by consulting with Investor Accounting.