Motivated Payment Specialist familiar with processing payments. Hardworking team player with in-depth understanding of accounting standards and procedures. Driven Payment Specialist with experience reducing open balances by following up with customers and maintaining productive communication. Good relationship-building, communication and planning skills. Superior work ethic with analytical approach. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Invoice and payment processing
Outbound calling
Collections understanding
Statement review
Customer relations
Payment questions
Payment management
Billing dispute resolution
Investigative research
MS Office
Friendly, positive attitude
Experience
Payment Specialist, 09/2020 - Current Ds Waters Of America, Inc. – El Paso, TX,
Answer customer calls/transfer customer calls.
Assist customers with account payments/discrepancies.
Processed and sent invoices, adjustments and credit memos to customers.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Initiated and recorded accounts receivables to update accounting database and facilitate receipt of customer payments.
Lead Cook, 11/2017 - 09/2020 Blue Skies Of Texas – San Antonio, TX,
Completed workstation set up and break down, properly disposing of leftover food.
Kept stations stocked and ready for use to maximize productivity.
Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
Stood in for other members of kitchen staff.
Trained new chefs on menu items and kitchen procedures.
Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
Inventoried kitchen sections and refilled supplies.
Monitored culinary standards and operational guidelines, including kitchen areas, food preparation and facility conditions.
Cooked food following specific measurements and recipes.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
Double-checked plated meals for last-minute changes before sending to dining room.
Filled specialized menu orders.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Analyzed forecast sheets and production plans to prepare ingredients for daily menu.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Updated details in company database by keying in customer contacts and delivery dates.
Directed customer communication to appropriate department personnel.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Education and Training
High School Diploma: , Expected in - Maquoketa Valley High School - Maquoketa, IA GPA:
Certifications
Mandatory Reporting| -hours
Certification Number
CPR | - hours
Certification number
Serve Safe | - hours
Certification number
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