Payment Specialist Resume Example Company Name

PAYMENT SPECIALIST

Summary

Motivated Payment Specialist familiar with processing payments. Hardworking team player with in-depth understanding of accounting standards and procedures. Driven Payment Specialist with experience reducing open balances by following up with customers and maintaining productive communication. Good relationship-building, communication and planning skills. Superior work ethic with analytical approach. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills

Invoice and payment processing
Outbound calling
Collections understanding
Statement review
Customer relations
Payment questions

Payment management
Billing dispute resolution
Investigative research
MS Office
Friendly, positive attitude

Experience

Company NameCity, StatePayment Specialist10/2020 to Current

Answer customer calls/transfer customer calls.
Assist customers with account payments/discrepancies.
Processed and sent invoices, adjustments and credit memos to customers.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Initiated and recorded accounts receivables to update accounting database and facilitate receipt of customer payments.

Company NameCity, StateLead Cook12/2017 to 10/2020

Completed workstation set up and break down, properly disposing of leftover food.
Kept stations stocked and ready for use to maximize productivity.
Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
Stood in for other members of kitchen staff.
Trained new chefs on menu items and kitchen procedures.
Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
Inventoried kitchen sections and refilled supplies.
Monitored culinary standards and operational guidelines, including kitchen areas, food preparation and facility conditions.
Cooked food following specific measurements and recipes.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
Double-checked plated meals for last-minute changes before sending to dining room.
Filled specialized menu orders.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Analyzed forecast sheets and production plans to prepare ingredients for daily menu.

Company NameCity, StateCook02/2015 to 12/2017

Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Company NameCity, StateAdministrative Assistant01/2006 to 01/2012

Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Updated details in company database by keying in customer contacts and delivery dates.
Directed customer communication to appropriate department personnel.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

Education and Training

High School DiplomaMaquoketa Valley High School, City, State

Certifications

Mandatory Reporting| -hours Certification Number CPR | - hours Certification number Serve Safe | - hours Certification number

Resume Overview

School Attended

Maquoketa Valley High School

Job Titles Held:

Payment Specialist
Lead Cook
Cook
Administrative Assistant

Degrees

High School Diploma

Payment Specialist Resume Example

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