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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated Payment Specialist familiar with processing payments. Hardworking team player with in-depth understanding of accounting standards and procedures. Driven Payment Specialist with experience reducing open balances by following up with customers and maintaining productive communication. Good relationship-building, communication and planning skills. Superior work ethic with analytical approach. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Invoice and payment processing
  • Outbound calling
  • Collections understanding
  • Statement review
  • Customer relations
  • Payment questions
  • Payment management
  • Billing dispute resolution
  • Investigative research
  • MS Office
  • Friendly, positive attitude
Experience
Payment Specialist, 09/2020 - Current
Ds Waters Of America, Inc. El Paso, TX,
  • Answer customer calls/transfer customer calls.
  • Assist customers with account payments/discrepancies.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Initiated and recorded accounts receivables to update accounting database and facilitate receipt of customer payments.
Lead Cook, 11/2017 - 09/2020
Blue Skies Of Texas San Antonio, TX,
  • Completed workstation set up and break down, properly disposing of leftover food.
  • Kept stations stocked and ready for use to maximize productivity.
  • Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
  • Stood in for other members of kitchen staff.
  • Trained new chefs on menu items and kitchen procedures.
  • Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
  • Inventoried kitchen sections and refilled supplies.
  • Monitored culinary standards and operational guidelines, including kitchen areas, food preparation and facility conditions.
  • Cooked food following specific measurements and recipes.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
  • Double-checked plated meals for last-minute changes before sending to dining room.
  • Filled specialized menu orders.
  • Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
  • Analyzed forecast sheets and production plans to prepare ingredients for daily menu.
Cook, 01/2015 - 11/2017
Marshfield Clinic Menomonie, WI,
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Administrative Assistant, 12/2005 - 12/2011
Corvel Liverpool, NY,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Directed customer communication to appropriate department personnel.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Education and Training
High School Diploma: , Expected in
-
Maquoketa Valley High School - Maquoketa, IA
GPA:
Certifications
Mandatory Reporting| -hours Certification Number CPR | - hours Certification number Serve Safe | - hours Certification number

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Resume Overview

School Attended

  • Maquoketa Valley High School

Job Titles Held:

  • Payment Specialist
  • Lead Cook
  • Cook
  • Administrative Assistant

Degrees

  • High School Diploma

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