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Payment Processing Specialist Resume Example

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PAYMENT PROCESSING SPECIALIST
Skills
  • Translator and interpreter
  • Typing speed 68 wpm
  • Strong communication skills
  • Ability with computers (Microsoft Office) including Power Point, Word, Excel, Access and Outlook
  • Billing
  • Calibration
  • Coaching
  • Customer service
  • Trilingual , English and Spanish
  • Forecasting
  • Inventory
  • Mail sorting and distribution
  • Public Speaking
Education and Training
2020
B.A - Marketing
University of Texas At DallasRichardson, TX.
2015
A.A - Liberal Arts
Hibbing Community CollegeHibbing, Minnesota
2011
Bachelor of Arts - Audiovisual Communication And Media
University of SavannahChia, Colombia , Colombia
Summary

Dedicated and motivated office manager handles diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success.

Experience
Payment Processing SpecialistDxc Technology Co | Plano, TX03/2020 - Current
  • Processed incoming payments worth up to $50,000.00, confirming information to maintain 90% accuracy.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from customers
  • Researched and resolved collections disputes to maintain customer relationships.
  • Communicated with accountants about discrepancies and devised plans to reconcile financial issues.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Sent detailed daily bank reports to SharePoint, restarting Shaw systems for next days use.
Bilingual CSR and Team Lead Back-upDXC Technology Co | Plano, Texas11/2016 - 03/2020
  • Greet customer callers, provide information, transfer calls and take messages.
  • Collect information to set up accounts and make changes to existing account profiles on company's website
  • Optimize value with customers and constituents by developing and implementing profitable solutions to address expectations, continuously receiving compliments from customers and awarded monthly employee of the month several times during the year.
  • Maintained a quality score of 95% out of 100%, on average
  • Processed returned mail and department's correspondence
  • Worked flexible hours to ensure shift coverage, averaging 50 hrs/week
  • Assisted customers by answering billing inquiries, taking payments, and making necessary adjustments and credits.
  • Attended monthly call calibration meetings to ensure call standards and scoring systems from clients and us were the same.
  • Efficiently and proactively resolve escalated customer issues regarding their auto loans.
  • Continuously train on the most current state and federal regulations for fair lending, privacy protection, and cyber security.
  • Practiced advanced English and Spanish abilities to support needs of customers.
  • Documented conversations with customers to track requests, problems and solutions, delivering fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld privacy and security requirements established by FDCPA regulatory agencies.
General ManagerCaribou Coffee | Hibbing, Minnesota10/2013 - 09/2016
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Delivered exceptional customer service following company policy and procedures.
  • Recruited, hired, trained, developed, and (at times) terminated employees, working hand on hand with Human Resources department.
  • Performed weekly and monthly inventory.
  • Evaluated store finances and sales growth.
  • Produced weekly schedules, using forecasting tools based on previous weeks sales.
  • Prepare cash deposits
  • Placed vendor orders and reconciled invoices.
  • Attended quarterly district meetings.
  • Conducted business coaching discussions.
Lancome Counter ManagerLancome | Viriginia, MN01/2013 - 10/2013
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
  • Maintained records related to sales and placed special orders for desired items.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons, and vouchers.
  • Hired, trained, supervised and motivated team of 3 retail professionals to provide knowledgeable and fast service to every guest.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Increased counter sales 60% by cross-selling complementary items.
  • Enhanced sales by implementing merchandising and promotional improvements.
Personal Information
  • Leadership
  • Active listening
  • Detail oriented
  • Management and problem solving skills
Languages
Fluent in English and Spanish (reading, writing and speaking)
Additional Information
  • JOB HISTORY/DUTIES
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Resume Overview

Companies Worked For:

  • Dxc Technology Co
  • DXC Technology Co
  • Caribou Coffee
  • Lancome

School Attended

  • University of Texas At Dallas
  • Hibbing Community College
  • University of Savannah

Job Titles Held:

  • Payment Processing Specialist
  • Bilingual CSR and Team Lead Back-up
  • General Manager
  • Lancome Counter Manager

Degrees

  • B.A - Marketing
    A.A - Liberal Arts
    Bachelor of Arts - Audiovisual Communication And Media

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