Assistant Manager KFC - Battle Creek, MI February 2011 to January 2012 Responsibilities Made sure employees performed a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.
Skills Used Customer Service: A friendly, relaxing demeanor, courteousness and quick service to help get repeat customers.
Stamina: Long, busy days on my feet Teamwork: Was apart of a team.
Worked with others to make a great dining experience.
Leadership Skills: Kept employees motivated, resolve conflicts and made hard decisions.
Customer Service Representative GC Services - Copperas Cove, TX December 2009 to May 2010 Responsibilities Pleased the customer with a hospitable approach in helping them with their queries, and generate revenue for the organization.
To retain the existing customers by building rapport and providing customer satisfaction.
To attract potential clients by displaying and selling the products and services offered by the organization.
To maintain proper records of all the transactions/sales/complaints/orders/cancellations that have taken place, and to ensure a proper follow-up as and when required.
To listen to the consumer query with patience and not to assume the problem yourself.
To provide timely solutions of the customer queries, and ensure that the problem does not occur again.
Directed the customer to the right person in-charge (a supervisor or manager), if handling the query is beyond your authority, so that the solution is attained immediately.
Kept the organizational data and consumer information confidential.
Accomplishments Cater to the needs of the organization's clientèle by effective communication and problem solving skill.
Contributed in keeping the customers happy and satisfied with the provided services, while bringing a positive representation of the organization into the forefront.
Skills Used Excellent communication skills Computer Literacy Good Typing Speed and Computer Navigation Skills Ability to Multitask with Professionalism A Cheerful and Hospitable Attitude Excellent Convincing Skills Ability to Work in Teams.
Possessed the ability to use powered equipment including a meat and cheese slicer, deep fryer and rotisserie oven.
Assembly Line Worker
Hi-Lex America - Battle Creek, MI
March 2012 to April 2014
Performing tasks like assembling parts together
Utilizing tools like screw-drivers, pliers, soldering irons in the assembly line depending on the manufactured product.
Able to report to the supervisor on matters like faulty parts, sub-standard quality of resource, tools etc.
Instruct co-workers on various instructions provided by supervisors.
Handle heavy machinery and other machinery effectively without any mishaps.
Organize assembly properly to save time and to increase productivity of the assembly line.
Inform supervisor on excessive defective resources available.
Must co-ordinate with other co-workers on issues in the assembly line.
Must always instigate a safe environment for oneself and other co-workers in line.
Baylor Scott & White HealthPayment Posting Specialist//Temple, TX//March 2017 to June 2017
Responsible for the timely and accurate posting of payments, denials and adjustments.
Accurate and detailed posting of EOB payment from the insurance companies and patient check or credit card payments to the patient account.
Verify checks against totals on summary transmittals.
Produce periodic reports.
Balances daily postings to deposit batch and daily batch summary reports.
Prepares credit/refund forms and forwards to Billing Supervisor for approval.
Resolve credit balance issues with Payment Auditor and/or /Reimbursement Specialist as needed.
Completes ERA (Electronic Remittance Advice) and reviews paper Explanation of Benefits (EOB) to ensure accurate posting to patient accounts.
Review and complete required fields for Medicare Secondary Electronic and all other system generated secondary claims as part of posting process.
TeleperformanceCustomer Service Representative//Killeen, TX//September 2016 to February 2017
Assist members with their healthcare needs.
Went over medical claims and provided all accurate information.
providers and made appointments for members.
WalmartSales associate//Copperas Cove, TX//April 2014 to October 2014
Provided excellent customer service; stocking and receiving deli items, such as meats and cheeses; maintaining the department's appearance and cleanliness; and following company policies and procedures as well as local and federal laws regarding food safety.
Accomplishments Made sure customers got good service and always left happy.
Willing to relocate: Anywhere
Diploma - Copperas Cove High School//Copperas Cove, TX//2008