payment poster resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic Payment Poster experienced with reporting batch totals and identifying incomplete payments. Consistently observes data confidentiality and privacy rules in workflows and promotes dynamic communication skills. Achieves high levels of accuracy in data entry and account management. Accounts Receivable Clerk specializes in recording financial transactions of generated revenue from products or services rendered. Displays strong analysis and organizational skills. Demonstrated experience calculating, posting and managing accounting figures and financial records. Logical Payment Posting successful at completing accurate work under tight deadlines. Knowledgeable about generating invoices, processing payments and updating digital records. Proficient in Microsoft Excel, ECW, Powerpoint, and Cash Applications. Smart Payment Poster with strong reconciliation expertise and data entry skills. Bilingual professional with skill multitasking, finding solutions to issues and handling large volumes of information.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Problem Sensitivity
  • Invoice Documentation Management
  • Cost Tracking
  • Equipment Monitoring and Troubleshooting
  • Customer Contact
  • Information Ordering
  • Account Posting
  • Discrepancy Resolution
  • Relationship Building
  • Fee and Charge Computation
  • Categorizing and Classification
  • Billing and Invoicing
  • Charge Slips
  • Purchase Orders
  • Stop Payments
  • Financial Documentation
  • Verbal and Written Communication
  • Adding, Calculating and Billing Machines
  • Billing Data Verification
Work History
12/2019 to Current Payment Poster American Addiction Centers | Dartmouth, MA,
  • Managed large volumes of data efficiently and with great care on daily basis.
  • Accurately posted payments and adjustments both electronically and manually.
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Handled payment transactions for customer purchases.
  • Took money and cards from customers to handle payment processing.
  • Identified overpayments and processed refunds for insurance carriers and patients.
  • Processed payments that had been received from insurance companies and Medicare.
  • Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
  • Leveraged computerized accounting software to create and maintain accurate customer account records.
  • Reviewed time and attendance records to identify billable items.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Investigated daily variances and corrected errors to resolve discrepancies.
12/2017 to 12/2019 Member Service Representative Msgcu | Sterling Heights, MI,
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
02/2016 to 12/2017 Patient Service Representative Rush-Copley Medical Center | Yorkville, IL,
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Educated patients on medicine and at-home healthcare tools.
  • Compiled and reviewed medical charts.
  • Reviewed daily care slips for doctors.
  • Balanced deposits and credit card payments each day.
  • Facilitated communication between patients and various departments and staff.
09/2015 to 02/2016 Debt Collector Blitt & Gaines P.C. | Remote, IL,
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services and collection strategies.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Expected in 04/2022 to to Bachelor of Science | Health Administration Florida International University, Miami, FL GPA:
  • Dean's List Fall 2021, Spring 2021, Summer 2021
  • Received NSLS Honors Membership
Expected in 05/2012 to to High School Diploma | Whittier Regional Vocational Technical High School, Haverhill, MA, GPA:
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • Florida International University
  • Whittier Regional Vocational Technical High School

Job Titles Held:

  • Payment Poster
  • Member Service Representative
  • Patient Service Representative
  • Debt Collector


  • Bachelor of Science
  • High School Diploma

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