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Payment Poster Resume Example

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PAYMENT POSTER
Summary

Highly motivated and enthusiastic Payment Poster with 4 years of professional experience seeking a challenging position in the Business Management field, where there's space to achieve higher levels of professional and personal growth. I am highly driven by new challenges and desire to excel in all endeavors. I am a quick learner that is willing to obtain the knowledge needed to do a successful job while being open to criticism to learn.

Skills
  • Critical thinker
  • Proficiency in EMR software Cerner,
    Revenue Manager software, and Microsoft Office applications such as Excel, Word, Outlook, and PowerPoint.
  • Organized
  • Business analysis
  • Business operations
  • Business planning skills
  • Business Management skill
  • Complex problems analysis
  • Data collection and analysis • Team building
  • Communications
  • Relationship development
  • Customer service
  • Team management
  • Teamwork/Collaboration
Experience
Med Receivables, LLC | Deerfield Beach, FLPayment Poster 06/2016 - Current
  • Accurately posted payments and adjustments both electronically and manually
  • Independently evaluate explanation of payments for patient accounts and
    understand correspondence based on knowledge of policies
  • Communicated effectively with over 10 team members through active listening and
    dynamic interpersonal skills
    Processed payments that had been received from insurance companies
  • Research accounts for over 20 medical groups in order to identified overpayments
    and process refunds for insurance carriers and patients
  • Managed large volumes of data efficiently and with great care on daily basis for 6 medical groups
  • Research accounts for discrepancies in overpayments
  • Performs weekly allocation of deposit
  • Utilized EMR software Cerner to analyze, store and record company financial
    information
  • Increased customer satisfaction by resolving payment and refund discrepancies
  • Identified, researched and resolved billing variances to maintain system accuracy
    and currency
  • Worked with manager and assisted supervisor to properly apply customer remittances
  • Managed efficient cash flow reporting, posted cash receipts and analyzed
    chargebacks, independently addressing and resolving issues for 6 different medical
    group
  • Worked lead on refunds in delivery of issuing, preparing, and printing refund checks for
    over 20 different medical groups
  • Managed refund quality assurance including on-site evaluations, questions, and
    concern for over 20 medical groups
  • Complied with all established policies to performed monthly bank reconciliations for 6
    different medical groups
  • Supported operations by communicating with customers, filing documents and
    managing data
  • Computerized recordkeeping systems, initiating and maintaining financial accurate
    and current tracking in ECM software Onbase
  • Input financial data and produced reports using excel and EMR software Cerner
  • Identified and suggested remedies for areas of improvement based on detailed daily
    reports and analysis
  • Managed complex refund projects independently in to meet deadlines and ensure
    accuracy
Paralegal Staff Support | Pompano Beach, FLPayment Specialist, Customer Service Representative 05/2015 - 05/2016
  • Manage status of accounts and balances and identify inconsistencies.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Update over 100+ accounts on a daily basis in ERM system with new accounts or missed payments.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Entered customer interaction details in ERM system to track requests, document problems and record solutions offered.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Conducted over 150+ outbound phone calls daily to reach potential clients and market credit repair products and services.
Office Depot | Fort Lauderdale, FLSales Consultant01/2015 - 06/2015
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Provided pricing information to customers regarding specific products.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education and Training
Broward College | Fort Lauderdale, FLBachelor of Applied Science in Supervision and Management
  • Honor Roll Spring 2019
  • Dean's List Summer 2020
Broward College | Fort Lauderdale, FLAssociate in Arts
  • Dean's List Fall 2017
  • Graduated with 3.11 GPA
Certifications
  • Business Specialist
  • Accounting Tech Specialist
  • Business Operations
  • Business Management
Hobbies
  • Sneakers
  • Writing
  • Skateboarding
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Resume Overview

Companies Worked For:

  • Med Receivables, LLC
  • Paralegal Staff Support
  • Office Depot

School Attended

  • Broward College

Job Titles Held:

  • Payment Poster
  • Payment Specialist, Customer Service Representative
  • Sales Consultant

Degrees

  • Bachelor of Applied Science in Supervision and Management
    Associate in Arts

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