Payment Poster Resume Example
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PAYMENT POSTER
Professional Summary
Highly motivated and enthusiastic Payment Poster with 4 years of professional experience seeking a challenging position in the Business Management field, where there's space to achieve higher levels of professional and personal growth. I am highly driven by new challenges and desire to excel in all endeavors. I am a quick learner that is willing to obtain the knowledge needed to do a successful job while being open to criticism to learn.
Skills
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Work History
Payment Poster | 06/2016 to Current
American Addiction Centers - Knoxville , TN
American Addiction Centers - Knoxville , TN
- Accurately posted payments and adjustments both electronically and manually
- Independently evaluate explanation of payments for patient accounts and understand correspondence based on knowledge of policies
- Communicated effectively with over 10 team members through active listening and dynamic interpersonal skills
- Processed payments that had been received from insurance companies
- Research accounts for over 20 medical groups in order to identified overpayments and process refunds for insurance carriers and patients
- Managed large volumes of data efficiently and with great care on daily basis for 6 medical groups
- Research accounts for discrepancies in overpayments
- Performs weekly allocation of deposit
- Utilized EMR software Cerner to analyze, store and record company financial information
- Increased customer satisfaction by resolving payment and refund discrepancies
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Worked with manager and assisted supervisor to properly apply customer remittances
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues for 6 different medical group
- Worked lead on refunds in delivery of issuing, preparing, and printing refund checks for over 20 different medical groups
- Managed refund quality assurance including on-site evaluations, questions, and concern for over 20 medical groups
- Complied with all established policies to performed monthly bank reconciliations for 6 different medical groups
- Supported operations by communicating with customers, filing documents and managing data
- Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in ECM software Onbase
- Input financial data and produced reports using excel and EMR software Cerner
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis
- Managed complex refund projects independently in to meet deadlines and ensure accuracy
Payment Specialist, Customer Service Representative | 05/2015 to 05/2016
Lazy Boy - Asheville , NC
Lazy Boy - Asheville , NC
- Manage status of accounts and balances and identify inconsistencies
- Managed efficient cash flow reporting, posted cash receipts, and analyzed charge-backs, independently addressing and resolving issues
- Update over 100+ accounts daily basis in ERM system with new accounts or missed payments
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Entered customer interaction details in ERM system to track requests, document problems and record solutions offered
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Assisted customers by answering questions and fulfilling requests
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Conducted over 150+ outbound phone calls daily to reach potential clients and market credit repair products and services
Sales Consultant | 01/2015 to 06/2015
Office Depot - City , STATE
Office Depot - City , STATE
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Provided pricing information to customers regarding specific products
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Education
Broward College - City, State | Bachelor of Applied ScienceSupervision and Management, Expected in 08/2020
- Honor Roll Spring 2019
- Concentration in Management
Broward College - City, State | Associate in Arts2018
- Dean's List Fall 2017
- Graduated with 3.11 GPA
Certifications
- Business Specialist
- Accounting Tech Specialist
- Business Operations
- Business Management
Hobbies
- Writing
- Yoga
- Reading
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Resume Overview
School Attended
- Broward College
Job Titles Held:
- Payment Poster
- Payment Specialist, Customer Service Representative
- Sales Consultant
Degrees
- Broward College - City , State | Bachelor of Applied Science
Broward College - City , State | Associate in Arts
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