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Payment Operations Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced banking professional with over 30 years experience in the financial industry. Vast knowledge of accounting, regulatory requirements, financial reporting and metrics.

Skills
  • Statement Review
  • Financial Accounting
  • GL Entries USD and Foreign
  • Account Maintenance
  • Customer Relations
  • Foreign Currency Exchange
  • Accurate Payment Posting and Processing
  • Risk Management and Compliance
  • Conflict Resolution
  • Leadership
  • Escheatment
  • Customer Service
  • Report Analysis
  • Organization
  • Teamwork
  • Time Management
  • Staff Training/Development
  • Records Management
  • Check Processing
  • Banking Laws and Regulations
  • Staff Training/Development
  • Records Management
  • Check Processing
  • Banking Laws and Regulations
  • Wire Transfer
  • OFAC
Work History
04/2021 to Current
Payment Operations Specialist Farmers Swanton, OH,
  • Build, process and route USD and foreign currency transfers incoming and outgoing for internal/external customers within specified timeframes from platform of approximately 3,000 wires per day.
  • Research and resolve approximately 15 out of balance transactions and/or items per day within established time frames.
  • Proved successful work within tight deadlines and fast-paced atmosphere.
  • Carried out end of day duties accurately and efficiently.
  • Obtain confirmation, verification or approval of funds from authorized representatives before processing and release.
  • Identifying and reporting potential suspicious activity to BSA/AML department.
  • Identify approximately 10 ACH disputes daily.
  • Performs other duties and responsibilities as requested by Management.
10/2020 to 02/2021
Client Service Associate Ascensus Boston, MA,
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Managed master calendar by scheduling and confirming appointments.
  • Recorded actions taken, issues resolved and checks processed for customer accounts.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Optimized customer support by establishing collaborative service environment.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating.
  • Processed 300 news letters monthly and mailed various documentation to clients.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes provided.
  • Monitored and processed incoming checks
02/2010 to 02/2020
Global Capital Markets Manager Comerica Bank City, STATE,
  • Directly oversee department's processes.
  • GL postings and reconciliation for over 30 accounts held in various countries.
  • Reviewed applicant information, employment applications and references to verify qualifications.
  • Conducted pre-screening phone and in-person interviews for qualified candidates.
  • Successful implemented Spectrum fx system by 2nd quarter 2020. Worked with project team to ensure readiness including training, procedures, accounting flows, metric validation, management control review, process flow and development.
  • Established team priorities, maintained schedules and monitored performance for staff of 9 payment specialists.
  • Evaluated employee performance on monthly basis and conveyed constructive feedback to improve skills.
  • Took preventive measures to mitigate department losses.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Ensure GCM Processing was 3% variance within Electronic services quarterly and annual financial score card targets.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Improved staff morale and reduced employee turnover by 100%.
  • Utilize and update workflow capability matrix monthly to enhance knowledge transfer and increase bench strength.
  • Promote alignment with corporate and strategic goals of Comerica.
  • 100% participation in annual business continuity testing yearly.
  • Achieve satisfactory or higher audits and examinations for 10 years.
  • 98.5% Pass rate for processing achieved.
  • Compliance training completed in accordance with EPG schedule.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Analysis of complex trades for currency, payments and ACH trades and inquiries.
  • Managed multiple projects and migration of Several bank used systems such as swift, spectrum, EFX, hogan ACH, real time payments and sharepoint.
  • Performed yearly performance reviews for 9 employees.
02/1999 to 02/2010
Global Capital Markets Analyst Comerica Bank City, STATE,
  • Analyze and process over 75 various payment types for 30 different countries and within specified time frame with 99% accuracy rate.
  • Charged and processed 50 monthly currency account fees for customers.
  • Increased department gains by over 2,000.00 from previous fees not charged.
  • Draft issuance, stop payments and escheatment for 3 markets within different time zones.
  • Attended yearly swift meetings and foreign exchange user conferences for new enhancements.
  • 12 Recommendations for improvement per year within back office department.
  • Maintain 2 master mailboxes for department.
  • Closing and reconciling 4 international systems at end of business day.
  • Liaise between 2 departments to internally respond to accounting inquiries and questions and preserve confidentiality.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
Expected in 05/2013
Bachelor Of Business: International Business Management
Northwood University - Midland, MI
GPA:

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Resume Overview

School Attended
  • Northwood University
Job Titles Held:
  • Payment Operations Specialist
  • Client Service Associate
  • Global Capital Markets Manager
  • Global Capital Markets Analyst
Degrees
  • Bachelor Of Business