Payment Operations Specialist Resume Example United Bank

PAYMENT OPERATIONS SPECIALIST

Summary

A dedicated professional with 5+ year's experience as a Branch Operations Supervisor. 10+ total solid years in the Banking Industry with 4 years retails experience.

Experience

Payment Operations Specialist12/2015 to CurrentUnited BankWest Springfield, MA

Excellent customer service skills in person, on telephone, as well as through e-mail.
Multi-tasking and paying strong attention to detail Working in fast paced environment Maintaining high level of confidentiality Answering or referring financial questions.

Branch Operations Supervisor Teller Supervisor04/2011 to 12/2015United BankWest Springfield, MA

Excellent customer service skills in person, on telephone, as well as through e-mail.
Vast Knowledge of processing daily transactions such as: deposits (savings, checking, night, ATM, and mail), withdrawals, transfers, loan payments, cashing and putting holds on checks.
Strong computer skills including Microsoft Office suite, proficient in Microsoft Excel, Outlook and Word.
Supervise, motivate, and train other tellers Make sure all policies and procedures are followed Auditing teller cash drawers, vault, and ATM Supervisor overrides for complex transactions Assisting tellers to fix problems Branch scheduling Cash ordering/shipping Multi-tasking and paying strong attention to detail Working in fast paced environment Remote capturing checks through checking imaging machine.
Maintaining high level of confidentiality Always exceeds bank goals for selling and cross-selling bank products.
Balancing cash drawer and ATM.
Vault teller and balancing vault.
Answering or referring financial questions Branch opening and reconciliation.
Inform customers about various bank products.
Good understanding of the various processes happening in the bank environment.

Assistant Branch Operations Supervisor01/2010 to 04/2011United BankWest Springfield, MA

Excellent customer service skills in person, on telephone, as well as through e-mail.
Vast Knowledge of processing daily transactions such as: deposits (savings, checking, night, ATM, and mail), withdrawals, transfers, loan payments, cashing and putting holds on checks, ordering debt cards and checks.
Strong computer skills including Microsoft Word and Excel Data Entry Maintaining high level of confidentiality Always exceeds bank goals for selling and cross-selling bank products.
Balancing cash drawer and ATM.
Trusted to safely keep vault and ATM passcodes.
Answering or referring financial questions to correct supervisor.
Branch reconciliation.
Informed customers about various bank products.
Good understanding of the various processes happening in the bank environment.
Assistant to BOS, supervises in their place when needed.
Ability to open accounts.
Has all the same abilities as BOS.

Senior Teller11/2008 to 01/2010United BankLudlow, MA

Started as PT Teller 2006, became FT in 2007 promoted to Senior Teller 2008 Excellent customer service skills in person and on telephone.
Vast Knowledge of processing daily transactions such as: deposits (savings, checking, night and mail), withdrawals, transfers, loan payments, cashing and putting holds on checks, ordering debt cards and checks.
Strong computer skills.
Running checks through check imaging machine.
Maintaining high level of confidentiality Always exceeds bank goals for selling and cross-selling bank products.
Balancing cash drawer and ATM.
Answering or referring financial questions to correct supervisor.
Branch reconciliation.
Informed customers about various bank products.
Good understanding of the various processes happening in the bank environment.
Assisted ABOS when needed.

Education

Center for Financial Training Courses: Liberal Arts/ General Studies2013Holyoke Community CollegeHolyoke, MALiberal Arts/ General Studies

2004Granby Jr Sr High SchoolGranby, MA

Skills

ATM, attention to detail, Auditing, Excellent customer service, Data Entry, e-mail, fast, Financial, imaging, Microsoft Excel, Excel, mail, Microsoft Office suite, Outlook, Word, Microsoft Word, Multi-tasking, policies, processes, selling, scheduling, shipping, Supervisor, telephone

Resume Overview

Companies Worked For:

United Bank

School Attended

Holyoke Community College
Granby Jr Sr High School

Job Titles Held:

Payment Operations Specialist
Branch Operations Supervisor Teller Supervisor
Assistant Branch Operations Supervisor
Senior Teller

Degrees

Center for Financial Training Courses : Liberal Arts/ General Studies 2013
2004

Payment Operations Specialist Resume Example

Resume Score: 90%

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