pawn broker resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Highly enthusiastic customer service professional with over 20years client interface experience.
Organization, Accounting, Data Entry Skills, General Math Skills, Financial Software, Analyzing Information ,

Store opening and closing proceduresMS Office proficientStore operationsRetail inventory managementAccurate cash handlingExceptional leaderConflict resolution skillsOutstanding communication skills
  • Marketing savvy
  • Team management
  • Meticulous attention to detail
  • Persuasive
  • Focused on customer satisfaction
  • Management of remote employees
  • Skilled multi-tasker
  • Training and development
  • Deadline-oriented
  • Scheduling
05/2013 to Current Pawn Broker Belfor | Knoxville, TN,  Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Maintained daily record of all transactions. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary.Contributed to merchandising ideas at team sale meetings. Quoted prices, credit terms and other bid specifications. Negotiated prices, terms of sales and service agreements.Responded to all customer inquiries in a timely manner. Exceeded team sales goals by 80%.
02/2011 to 03/2013 General Manager 3D | City, STATE,
  • Managed two online shopping platforms and web site for the company Hiring and training Maintained shipping records and trucked shipping Research and make contact with new supplies Maintained relationship with existing supplies Conduct market research on new trends Have final approval of product and placements in store The online store grossed 8k a month.
08/2010 to 11/2011 AssistantBuyer/supervisor BJJ Enterprise | City, STATE,
  • Responsible for picking and sorting customer merchandise.
  • Loaded materials onto truck,
  • Researched and resolved billing and invoice problems.
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Opened and assigned new client accounts.
  • Deposited third party checks, as well as monthly reserve transfers.
  • Coded the general ledger and processed vendor invoice payments.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Renegotiated payment terms with dozens of suppliers.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
  • inspected products for defects Sorted products into racks, shelves and bins Cleaned and ensured safe working, accessible area Recorded amounts of materials and items received or distributed
  • Recorded apparent Overages, shortages and damages to freight Maintained inventory accuracy Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols
  • Maintained warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results Contributed to team effort by accomplishing related results as needed.
02/2009 to 06/2010 Data Entry/Customer Service Rep Excel | City, STATE,
  • Ensured that customers have smooth satisfactory service Maintain record control and stock counts
  • Compiled weekly monetary reports and records for store managers.
  • Processed and issued money orders for customers.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Assisted customers with store and product complaints.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Compiled statistical information for special reports.
  • Eliminated outdated records by sending the records to be scanned.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Provided detailed monthly departmental reports and updates to senior management. Interviewed, hired and trained new quality customer service representatives.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Responsible for outbound shipments Maintained stock in an orderly fashion on shelves or in correct locations
  • Assisted customers in finding out-of-stock items.
Expected in to to High School Diploma | Lake Clifton/Eastern High School, Baltimore, MD GPA:
Expected in to to not complited | buiness Baltimore City Community College, Baltimore, MD GPA:
Coursework in Business, Marketing and Communications
Additional Information
  • Recognition: Manager Customer Service Awards President Award for Customer Service High level of commercial awareness and sales capabilities Numerous Sales Awards
  • Certificate in Money Smart
  • continuing Studies currently in Buisness and Money Managment

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Resume Overview

School Attended

  • Lake Clifton/Eastern High School
  • Baltimore City Community College

Job Titles Held:

  • Pawn Broker
  • General Manager
  • AssistantBuyer/supervisor
  • Data Entry/Customer Service Rep


  • High School Diploma
  • not complited

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